[cisco-voip] TAC question

[Erick Wellnitz]

Wondering if any of the Cisco guys could shed some light on a situation?

Guys on my team, non CCIE, non Partner, are getting thrid party 'engineers'
when they open TAC cases and very poor service.  Is this the norm now?
When I open a case I get a 15 - 20 minute response time even on sev. 4
cases.

It's kind of goofy that in order to get a deccent TAC engineer I would have
to open all of the cases and hand them off.

Thanks!

-E
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