[cisco-voip] 8831 registration problems with 9.1.1a

Thu Aug 29 23:19:56 EDT 2013

There's a big difference in not registering at all and losing registration intermittently.  The first is almost always a config or devicepack issue. The second mostly network or a bug, though the SIP profile can come into play.

For open bugs you'll find BST much more accurate for CUCM bugs than phones.  The phone bugs are there it's just a challenge sometimes to get the fixed-in version to be something that makes sense to anyone other than a developer and this obviously wreaks havoc with searches.
Here's the search I whipped up for all bugs fixed with a version of "9.1(2.10000".  I left of the last digits to get bugs fixed in earlier builds than 28.
https://tools.cisco.com/bugsearch/search?kw=&pf=prdNm&pfVal=268439621&rls=9.1%282.10000&sb=fr&srtBy=byRel&bt=custV

-Ryan

On Aug 29, 2013, at 6:51 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Ok. Interesting. The time on the 8831 on initial power on is 7pm on 12-31-99 it looks like then it is right once registered so...

The phone's been up and fine now for almost 6 hours since I shutdown the switchport for roughly 2 minutes before bringing the port back up.

Is there a list of bugs fixed in CUCM 9.1.2 anywhere in a document? The 9.1.2 release notes say to use bug toolkit. I dislike release notes not listing resolved caveats as bug toolkit might not pull up everything that was fixed and it is up to us to find what was fixed. For example, the release notes for the 8831 9.3.3 firmware list a handful of open caveats but resolved section says to use bug toolkit. You go search for bugs on the 8831 phone model and only one comes up with 1 hit. I would expect to see the open caveats listed in the release notes and a few others.

I'll work on getting a packet capture. This is in a remote location so I'll have to see if I can get my hands on a 8831 one myself hopefully with 9.3.3.3.
9.3.3.5 is the only firmware on the cisco.com<http://cisco.com/> page.
I can throw new firmware on it but was trying to figure this out also.

There are a couple posts on cisco support forums about this, and a few have upgraded to CUCM 9.1.2 to solve this but no details/bugs/etc provided.
https://supportforums.cisco.com/message/4019981#4019981

On Thu, Aug 29, 2013 at 3:34 PM, Wes Sisk (wsisk) <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote:
great find Brian. one bit of clarification - "cm_closed_tcp" mesa the phone received TCP RST or FIN from the _network_ that did not necessarily originate from CUCM.

-Wes

On Aug 29, 2013, at 3:17 PM, Brian Meade (brmeade) <brmeade at cisco.com<mailto:brmeade at cisco.com>> wrote:

Eric,

I didn’t find the initial time the phone went into this state but the phone does print a list of reasons why the phone last unregistered when it boots up:

0918 NOT 00:00:57.357542 CVM-System P7-display MQThread|cip.sipcc.SipEnhancedAlarmInfo:getLastUnregistrationTimeReason - TimeStamp=1377753202845946685028372,946684857457,1377753927440,946685018334,946685040399946685046997,946684934872,946684857026; Reasons =14,14,14

Here, you can see the last 3 unregister reasons have cause 14 which corresponds to CM_CLOSED_TCP so CallManager closing the TCP socket.

We don’t have any engineering specials posted for the 8831 but a quick bug search didn’t show anything.  Can you get a packet capture of it in the broken state?

Thanks,
Brian Meade

From: Erick B. [mailto:erickbee@<mailto:erickbee@>gmail.com<http://gmail.com/>]
Sent: Thursday, August 29, 2013 3:42 PM
To: Brian Meade (brmeade)
Cc: voip puck
Subject: Re: [cisco-voip] 8831 registration problems with 9.1.1a

Brian, I sent you the console logs. Thanks.

On Thu, Aug 29, 2013 at 1:12 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
Yea, let me do that.

It seems if I shutdown the switchport for 2-3 minutes then bring it back up it stays up, if a quick shut/no shut is done then it doesn't come up or may register for a minute then go back unregistered.

On Thu, Aug 29, 2013 at 1:02 PM, Brian Meade (brmeade) <brmeade at cisco.com<mailto:brmeade at cisco.com>> wrote:
Eric,

Can you collect console logs covering the time period of it going from working to nonworking?

Thanks,
Brian Meade

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Erick B.
Sent: Thursday, August 29, 2013 1:24 PM
To: voip puck
Subject: [cisco-voip] 8831 registration problems with 9.1.1a

Does anyone know if there are issues with sip8831.9-3-3-3
 firmware on 8831 model phone and network/VLAN connection?

Had a 8831 working for a month or so fine with 9.1.1a (9.1.1.20000-5) and now it won't register reliably. If I shutdown the switchport and such a few times it registers again, sometimes for 1-2 minutes or might stay up and work fine until it is unplugged or reset again.

I set the switchport access vlan to be in voice vlan directly to (removed switchport voice vlan) and that seemed to help but same thing happened the next day.

Not finding any release notes for the 9.3.3.5 firmware and there is a cisco support forum post suggesting a upgrade to 9.1.2 call manager fixes this issue.

Device Pack 9.1.1.21017-2 used to add support for this.

Thanks

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