[cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? [FW 9.4(1)]

Tue Dec 3 17:40:32 EST 2013

Ok. Thanks.. the option is disabled by default right and since these
logging and debugs are disabled this shouldn't be causing the delay we are
seeing.

I can't reproduce the offhook delay since enabling the Simplified Call UI.

On Tue, Dec 3, 2013 at 4:19 PM, Ryan Ratliff (rratliff)
<rratliff at cisco.com>wrote:

>  With the latest devpack you can set the debug profile from CCMAdmin.  The
> only options are default (default log level), telephony (turn on
> everything), and preset (don't set any debugs).  The last one will leave
> whatever you may have enabled via SSH.   This is for the case when you need
> to set debugs on a bunch of phones and don't want to annoy your interns by
> making them do it via ssh.
>
> -Ryan
>
>  On Dec 3, 2013, at 5:05 PM, Erick B. <erickbee at gmail.com> wrote:
>
>  No, those options aren't enabled. For the telephony debug profile that
> is set by SSH'ing into phone right? (never did that yet on these phones).
>
>
> On Tue, Dec 3, 2013 at 3:49 PM, Ryan Ratliff (rratliff) <
> rratliff at cisco.com> wrote:
>
>> If you haven't already make sure you don't have the log server or
>> "telephony" debug profile activated. Both of those are known to cause
>> performance issues on wireless 9971s.
>>
>> -Ryan
>>
>>  On Dec 3, 2013, at 4:22 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>>  Update on our 9971 issue with delayed/prolonged digits.
>>
>>  It only happens on Wireless 9971s. When we plug a 9971 into with wired
>> connection the off hook dialing/delay doesn't occur. Working with TAC, they
>> had me enable the Simplified Call UI option and with that enabled the
>> offhook dialing delay on wireless 9971s doesn't occur. I'm continuing to
>> work with TAC as this seems to be a new issue in 9.4.1 since this didn't
>> occur in 9.3 firmwares from our experiences.
>>
>>  Erick
>>
>>
>>
>> On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff) <
>> rratliff at cisco.com> wrote:
>>
>>> CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version.
>>> For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next
>>> devpack.  I don't have a date for when that will be but it shouldn't be too
>>> long.  If you really need a 9.4(1) feature open a TAC SR and ask for the ES
>>> build I referenced above to be posted for you (it isn't out of testing yet
>>> so it'll be a few days).
>>>
>>> -Ryan
>>>
>>>  On Dec 3, 2013, at 12:21 PM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>>
>>>   We’re looking at the Read Me for the new 8.6(2) device pack and
>>> noticed the compatibility table lists 9.3(4.24) as the latest supported
>>> 9971 firmware. Firmware 9.4(1) isn’t mentioned as compatible for the latest
>>> 8.6(2) device pack.
>>>
>>>
>>> The BU is still developing on 8.6(2) so I don’t see why its latest
>>> device pack would introduce compatibility issues. Does anyone know if this
>>> is simply a documentation error? Firmware 9.4(1) was published two weeks
>>> prior to the device pack. It seems the device pack Read Me wasn’t updated
>>> to reflect the most recent firmware, but I’d like to be 100% sure.
>>>
>>>
>>>
>>> http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf
>>>
>>>
>>> Thanks ahead of time.
>>>
>>>
>>> - Dan
>>>
>>>
>>>
>>> *From:* Erick B. [mailto:erickbee at gmail.com <erickbee at gmail.com>]
>>> *Sent:* Monday, November 18, 2013 3:41 PM
>>> *To:* Daniel Pagan
>>> *Cc:* Ryan Ratliff (rratliff); cisco-voip voyp list
>>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>
>>>
>>>
>>> FYI, I've downgraded to 9.3.4 and don't have the delay issue and updated
>>> back to 9-4-1-9 and it is back. I'll work with TAC on this.
>>>
>>>
>>>
>>> On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <erickbee at gmail.com> wrote:
>>>
>>> Ok.  I haven't experienced this problem before and have been on a 9971
>>> for a long time and been through a majority of the firmware versions.
>>>
>>>
>>>
>>> The most recent problem here was phones doing phantom calls to
>>> customers, etc (numbers in call history) and 9.3.4 fixed those issues.
>>> (9.3.2 ES12 had fix for that which solved it for most part but a handful of
>>> phones had random phantom calls still).
>>>
>>>
>>>
>>> On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <dpagan at fidelus.com>
>>> wrote:
>>>
>>> This was a major issue for our customers using 9971s on firmware
>>> versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that
>>> users would begin dialing and the phone’s UI changes would drag behind. Due
>>> to the delay in UI transitions (on-hook to off-hook to digits displayed,
>>> etc.), users would often experience a prolonged audible tone for some key
>>> presses. In other cases, the phone would discard the first few digit
>>> presses completely. We’ve yet to see this again since 9.3(1) but we have a
>>> customer slowly rolling out 9.4(1) now. I’ll chime in again over the next
>>> few days if we observe the same issue you’re seeing.
>>>
>>>
>>>
>>> The old defect for prolonged digit playback:
>>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827
>>>
>>>
>>>
>>> Hope this helps
>>>
>>>
>>>
>>> - Dan
>>>
>>>
>>>
>>> *From:* Erick B. [mailto:erickbee at gmail.com]
>>> *Sent:* Wednesday, November 13, 2013 3:29 PM
>>> *To:* Ryan Ratliff (rratliff)
>>> *Cc:* Daniel Pagan; cisco-voip voyp list
>>>
>>>
>>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>
>>>
>>>
>>> Offhook. Onhook dialing seems to be fine (don't do onhook dialing much
>>> myself).
>>>
>>>
>>>
>>> Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on
>>> same WiFi network.
>>>
>>>
>>>
>>> Seems to be delay on phone taking first and second digits. Able to
>>> duplicate it pretty much all the time.
>>>
>>>
>>>
>>> On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <
>>> rratliff at cisco.com> wrote:
>>>
>>> Offhook, onhook dialing?  I don't see the same thing here on a 9971.
>>>
>>>
>>>
>>> -Ryan
>>>
>>>
>>>
>>> On Nov 13, 2013, at 2:45 PM, Erick B. <erickbee at gmail.com> wrote:
>>>
>>>
>>>
>>> Has anyone upgraded to 9.4.1-9 yet?
>>>
>>>
>>>
>>> When making calls, there is delay on first digit (longer tone heard
>>> while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate
>>> it most of the time. Doesn't matter if it is internal/external call.
>>>
>>>
>>>
>>> On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpagan at fidelus.com>
>>> wrote:
>>>
>>> Thanks– We’ve been working on two cases w/ TAC, one related to
>>> unresponsive UI (some softkeys incl. Answer and menu options not
>>> responding) and the other related to the phone’s local call control
>>> prematurely hitting the busy trigger. The former is still ongoing and BU
>>> requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA
>>> should resolve the problem. The latter was chalked up to having the privacy
>>> feature enabled at the device level, not at the service parameter level.
>>>
>>>
>>>
>>> In either case we have no defect – I think partially because the issues
>>> are hard to recreate and capture from the beginning. The defects we’re
>>> hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963,
>>> CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues
>>> very similar to these prior to 9.2(1) and understandably doesn’t want to
>>> re-introduce the symptoms to end users.
>>>
>>>
>>>
>>> We’ll keep an eye out for 9.4(1) and request for a defect again (if
>>> possible of course) on the existing issues.
>>>
>>>
>>>
>>> Thx again
>>>
>>>
>>>
>>> *From:* Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
>>> *Sent:* Wednesday, October 30, 2013 1:02 PM
>>> *To:* Daniel Pagan
>>> *Cc:* Justin Steinberg; cisco-voip at puck.nether.net
>>>
>>>
>>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>
>>>
>>>
>>>
>>>
>>> Do you have a defect for the UI performance issue?  There was a fix that
>>> went into 9.3(4)ES1 to help address digits being dropped when they are
>>> dialed quickly when another screen is up (admin settings for example).  Get
>>> TAC to give you 9.3(4)ES1 and see if that helps things.  If not then work
>>> to get a bug identified.
>>>
>>>
>>>
>>> To my knowledge there won't be any SRs for 9.3(4).  9.4(1) is due to
>>> come out relatively soon.
>>>
>>>
>>>
>>> -Ryan
>>>
>>>
>>>
>>> On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>>
>>>
>>>
>>> I’m hoping to see what defects are resolved between 9.3(4) and
>>> 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to
>>> what our customer experienced pre 9.2(1) in 2011. There’s a few firmware
>>> issues they’re currently experiencing that we’ve been investigating w/ TAC
>>> and 9.3(4) was identified to resolve a few of those problems, but we’re
>>> hoping to avoid re-introducing phone UI performance problems back into the
>>> environment.
>>>
>>>
>>>
>>> Phone models are pimarily 9971 and 8961 devices.
>>>
>>>
>>>
>>> - Daniel
>>>
>>>
>>>
>>> *From:* Justin Steinberg [mailto:jsteinberg at gmail.com]
>>> *Sent:* Tuesday, October 29, 2013 8:25 PM
>>> *To:* Daniel Pagan
>>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>
>>>
>>>
>>> are you trying to fix a specific bug ?  what phone model ?
>>>
>>>
>>>
>>> On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpagan at fidelus.com>
>>> wrote:
>>>
>>> Folks:
>>>
>>>
>>>
>>> Just wondering if there’s an ETA for 9.3(4)SR1 firmware.
>>>
>>>
>>>
>>> As usual, thanks ahead of time.
>>>
>>>
>>>
>>> - Daniel
>>>
>>>
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>>>
>>>
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>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>
>
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