[cisco-voip] No access to Publisher

[Terry Cheema]

Hi Costas,

While rebuiding servers most critical thing is you need to record info from old servers and enter the same information in new servers.

Please refer to the below document and read carefully. It has all the pre-checklists  and post check lists. The pre-checklist has all the information you need to gather before you start the rebuild, which is very critical.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/8_5_1/cluster/clstr851.html 

I have done this few times, and in one case eventually I had to rebuild the whole cluster. Whats the hardware? I had done this on MCS servers, but process will be almost same even if you have UCS, where you can simply create a new VM. But you need to gather and record all information before you start the rebuild. When you rebuild, all the information on server being rebuilt should be exactly same as per original server.

I will try to quickly summarize the info you would need to collect before you start, but still i will highly encourage you to go through the above link, its best resource. Below information you will be asked when you are rebuilding the server:

1) Get your security password for the cluster (very important, reqd for dbreplication, you have to be 200% sure, if you are not sure, go ahead and first change it on all servers - i think you can do from recovery disk, if you dont know the security pwd, if i correctly remember, and you need to restart all servers after changing)

2) Record your administrator login/pwd

3) Record application login/pwd

4) run and record output from cli - show network eth0
It will give you ip address, subnet, default gateway, duplex, dns etc all network related info

5)  run and record output from cli - utils ntp status. Will give all ntp servers

6) run and record output command show status from CLI, will show hostname, license mac etc.

7) Record all device information etc from RTMT device summary
prior and match the same post rebuilt.

8) After rebuilt make sure dbreplication is good, may take abt 15-20 mins to syncronize

Hope that helps and let us know if you have any other query.

Terry

PS : excuse fonts from iphone notes :)

Sent from my iPhone

On 03/01/2013, at 9:43 PM, costas georgiou <ckos1976 at hotmail.com> wrote:

> Hi All,
>  
> I have been informed by Cisco that I have to rebuild my subscriber (version 8.5), are there any good Cisco docs out there on rebuilds?
>  
> Regards
>  
> Cos
>  
> From: salamka at gmail.com
> Date: Thu, 20 Dec 2012 16:05:35 +0530
> Subject: Re: [cisco-voip] No access to Publisher
> To: ckos1976 at hotmail.com
> CC: davidytk at netvigator.com; cisco-voip at puck.nether.net
> 
> You got a remote console , like iLO or Vsphere ?
> 
> 
> 
> ---AS
> 
> 
> 
> On Thu, Dec 20, 2012 at 3:15 PM, costas georgiou <ckos1976 at hotmail.com> wrote:
> Hi,
>  
> Thanks for getting back to me.  I tried restarting Tomcat on the pub and I can access it for a while then I can't.  Tomcat service on the Sub, i cannot restart yet as I cannot access the server.  DO you think these problems are due to the Sub being down?  I think this server has been down for a few days.
>  
> From: davidytk at netvigator.com
> To: ckos1976 at hotmail.com; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] No access to Publisher
> Date: Thu, 20 Dec 2012 17:39:11 +0800
> 
> 
> Try to restart the Tomcat service in Pub & Sub
>  
> Util service restart Cisco Tomcat
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of costas georgiou
> Sent: Thursday, December 20, 2012 5:32 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] No access to Publisher
>  
> Hi All,
>  
> I was wondering whether anyone has come across this before.  I have just started at a new company and they have a CUCM cluster running 8.5.1, they have one pub and two subs.  I downloaded RTMT and noticed that one of the subs was not accessible, I can ping the IP address, but cannot access it via SSH or URL, someone should be going to the site today to re-boot.  The day after, I could no longer access the Publisher, this server I can access via SSH, but cannot access via URL or RMTM, I stopped and started the Tomcat service and it came back for a while, but after a while i cannot access again. 
>  
> Any Ideas. 
>  
> Regards
>  
> Costas
> 
> 
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