[cisco-voip] 7962 Phone Sets Failing Authentication

[Florian Kroessbacher]

Hy

mabe your hardware is very very new than u can hit this

read here for

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_RF_F4EA96A6_00

Features Available with Firmware Release
The following sections describe the features available in the firmware.
Hardware Updates
Hardware Updates
The hardware updates improve the compatibility of internal phone components.
The following table lists the updated hardware versions that require this release.
Phone
Hardware Version
Cisco Unified Wireless IP Phone 7942G
15.0 and higher
Cisco Unified Wireless IP Phone 7962G
15.0 and higher
Cisco Unified Wireless IP Phone 7945G
13.0 and higher
Cisco Unified Wireless IP Phone 7965G
13.0 and higher
Cisco Unified Wireless IP Phone 7975G
12.0 and higher
Phones manufactured with these hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.

--
Florian Kroessbacher
gmail: florian.kroessbacher at gmail.com

Am 04.01.2013 um 20:40 schrieb "Thomas LeMay" <thomaslemay at comcast.net>:

> We have recently received several boxes of new 7962 phone sets from the Cisco factory.  We are running call manager version 7.1.5.34900-7 on MCS servers (Linux).  When we take several of these new 7962 phone sets and plug them into the network port they will pull a TAPS number successfully but fail the authentication and software upgrade portion for phone load SCCP4.2.9-2-1S..  Is there a known work around or middle firmware version we need to load on a TFTP server to update the phone sets?  Thank you in advance.
>  
> Tom
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