[cisco-voip] 7962 Phone Sets Failing Authentication

[Thomas LeMay]

Hi, Chris,

 

The current load for SCCP 7962 is SCCP42.9-2-1S.

 

Tom

 

From: Chris Ward (chrward) [mailto:chrward at cisco.com] 
Sent: Friday, January 04, 2013 3:06 PM
To: thomaslemay at comcast.net; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7962 Phone Sets Failing Authentication

 

What's the current load on the phone? There was an old issue where 8.3.2 and
earlier couldn't upgrade directly to 8.5.1 or later without an interim
release. If you move them to something like an 8.4.4 first or 8.3.3 first,
that would work around this issue.

 

https://supportforums.cisco.com/docs/DOC-24326

 

+Chris

Unity Connection TME

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Thomas LeMay
Sent: Friday, January 04, 2013 2:40 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7962 Phone Sets Failing Authentication

 

We have recently received several boxes of new 7962 phone sets from the
Cisco factory.  We are running call manager version 7.1.5.34900-7 on MCS
servers (Linux).  When we take several of these new 7962 phone sets and plug
them into the network port they will pull a TAPS number successfully but
fail the authentication and software upgrade portion for phone load
SCCP4.2.9-2-1S..  Is there a known work around or middle firmware version we
need to load on a TFTP server to update the phone sets?  Thank you in
advance.

 

Tom

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