[cisco-voip] Mobility Issue

[Kenneth Hayes]

Have you also restarted the Cisco IP Media Services?

Sent from my iPhone

On Jan 14, 2013, at 6:12 PM, Dane Newman <dane.newman at gmail.com> wrote:

My ITSP will only support 711ulaw for me currently I believe.  They hard
coded it with me when I was initially setting it up.

Do you think this could be a codec issue?  How would I go about identifying
if it is?

Dane

On Mon, Jan 14, 2013 at 6:09 PM, Kenneth Hayes <kennethwhayes at gmail.com>wrote:

> Have you tried different audio codecs?
>
> Sent from my iPhone
>
> On Jan 14, 2013, at 6:06 PM, Dane Newman <dane.newman at gmail.com> wrote:
>
> Ryan (sorry I forgot to reply to all)
>
> Thanks for the Reply
> Oddly enough we are.
> This probably has something to do with MOH in general?
>
> Internally when I user puts another user on hold everything works. No MOH
> plays and they can hold and unhold the call just fine.
>  I tested calling from an external number. Once I put the external caller
> on hold the MOH played but I was unable to resume the call. When I hit
> resume on the deskphone the MOH still played to the external caller and
> there was no sound on the deskphone.
>
> On Mon, Jan 14, 2013 at 5:25 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Do you get similar behavior if you just hold and resume the call outside
>> SNR features?
>>
>> -Ryan
>>
>> On Jan 14, 2013, at 4:18 PM, Dane Newman <dane.newman at gmail.com> wrote:
>>
>> Using keyboard-interactive authentication.
>>
>> Password:
>>
>>
>> Cisco3825#
>>
>> Cisco3825#sh ver
>>
>> Cisco IOS Software, 3800 Software (C3825-ADVENTERPRISEK9_IVS_LI-M),
>> Version 15.1
>> (4)M5, RELEASE SOFTWARE (fc1)
>>
>> Technical Support: http://www.cisco.com/techsupport
>> Copyright (c) 1986-2012 by Cisco Systems, Inc.
>>
>> Compiled Tue 04-Sep-12 17:25 by prod_rel_team
>>
>>
>> ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)
>>
>>
>> Cisco3825 uptime is 1 week, 1 day, 1 hour, 38 minutes
>>
>> System returned to ROM by power-on
>>
>> System image file is "flash:c3825-adventerprisek9_ivs_li-mz.151-4.M5.bin"
>>
>> Last reload type: Normal Reload
>>
>>
>>
>> This product contains cryptographic features and is subject to United
>>
>> States and local country laws governing import, export, transfer and
>>
>> use. Delivery of Cisco cryptographic products does not imply
>>
>> third-party authority to import, export, distribute or use encryption.
>>
>> Importers, exporters, distributors and users are responsible for
>>
>> compliance with U.S. and local country laws. By using this product you
>>
>> agree to comply with applicable laws and regulations. If you are unable
>>
>> to comply with U.S. and local laws, return this product immediately.
>>
>>
>> A summary of U.S. laws governing Cisco cryptographic products may be
>> found at:
>> http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
>>
>> If you require further assistance please contact us by sending email to
>>
>> export at cisco.com.
>>
>>
>> Cisco 3825 (revision 1.2) with 1011712K/36864K bytes of memory.
>>
>> Processor board ID FTX1237A1T0
>>
>> 2 Gigabit Ethernet interfaces
>>
>> 2 Channelized T1/PRI ports
>>
>> 1 Virtual Private Network (VPN) Module
>>
>> DRAM configuration is 64 bits wide with parity enabled.
>>
>> 479K bytes of NVRAM.
>>
>> 500472K bytes of ATA System CompactFlash (Read/Write)
>>
>>
>>
>> License Info:
>>
>>
>> License UDI:
>>
>>
>> -------------------------------------------------
>>
>> Device#   PID                   SN
>>
>> Sent from my mobile device
>>
>> On Jan 14, 2013, at 4:11 PM, Kenneth Hayes <kennethwhayes at gmail.com>
>> wrote:
>>
>> What version of code are you running on the CUBE?
>>
>> Sent from my iPhone
>>
>> On Jan 14, 2013, at 3:43 PM, Dane Newman <dane.newman at gmail.com> wrote:
>>
>> Hello
>>
>> I have an issue when users are connected to a call and  hit the mobility
>> soft key button on 9971 phones when a call is active, the phone system
>> rings on the mobile number configured in the system.  When they pick up the
>> the mobile number it just plays what sounds like hold music on both ends of
>> the call (I believe this music is coming from cucm but I haven't heard it
>> before) instead of providing 2 way voice.
>>
>> In another senario with what I believe is the same issue. If a user picks
>> up on there cell phone first (using single number reach) opposed to the
>> deskphone the call is connected with 2 way voice and no issues exist.  If
>> the user then hangs up his cell phone with the intent to take the call on
>> his deskphone the calling party starts hearing the hold music.  Once the
>> user picks up the call on his deskphone he hears nothing but the calling
>> party is still hearing the hold music.  It is not working as intended where
>> 2 way voice happens once the user hangs up his mobile phone and picks up on
>> his deskphone 2 way voice should happen.
>>
>> My topology is as follows..
>>
>>
>> PSDN --> SIP TRUNK FROM ITSP --> 3825 CUBE --->CUCM -->DESKPHOHE
>>
>> Calls are sent back out the SIP trunk to the ITSP when using mobile
>> connect/snr.
>>
>> Does anyone have any ideas how I can make 2 way voice happen instead of
>> the hold music when the calls are picked up?
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130114/0eda0204/attachment.html>