[cisco-voip] Mobility Issue

Ryan Ratliff rratliff at cisco.com
Tue Jan 15 14:28:59 EST 2013 

ccsip message is what I'd go with just to see the signaling with no other stuff.  Depending on what that shows and what your gateway is doing to the signals you may need to expand from there.

-Ryan

On Jan 15, 2013, at 2:11 PM, Dane Newman <dane.newman at gmail.com> wrote:

Ryan
 
What is the proper debug to use to caputre the useful information?
 
Dane


 
On Tue, Jan 15, 2013 at 12:42 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
Without sip messages I can't get any clues from that.

-Ryan

On Jan 15, 2013, at 12:35 PM, Dane Newman <dane.newman at gmail.com> wrote:

Thanks Ryan for the input
 
 
On the call when I hold the call the following debug pops out....
 

*Jan 15 17:56:05.246: //13939/922252E78D73/SIP/Error/ccsip_api_request_offer: Unable to add passthru hdrs to
                               container
SIP: Attribute mid, level 1 instance 1 not found.
SIP: (13938) Group (a= group line) attribute, level 65535 instance 1 not found.
*Jan 15 17:56:05.274: //13938/922252E78D73/SIP/Error/ccsip_api_response_answer: Unable to add
                                           passthru headers to container
SIP: Attribute mid, level 1 instance 1 not found.
SIP: (13939) Group (a= group line) attribute, level 65535 instance 1 not found.
*Jan 15 17:56:05.286: //13939/922252E78D73/SIP/Error/ccsip_api_request_offer: Unable to add passthru hdrs to
                               container
*Jan 15 17:56:05.302: //13938/922252E78D73/SIP/Error/ccsip_api_response_answer: Unable to add
                                           passthru headers to container
SIP: Attribute mid, level 1 instance 1 not found.
SIP: (13939) Group (a= group line) attribute, level 65535 instance 1 not found.
SIP: Attribute mid, level 1 instance 1 not found.
*Jan 15 17:56:05.322: //13939/922252E78D73/SIP/Error/sipSPIProcessAckMedia: Could not modify QoS params for midcall INVITE
 
After I try to unhold the call the following debug comes out....
 

*Jan 15 17:56:18.874: //13939/922252E78D73/SIP/Error/ccsip_api_request_offer: Unable to add passthru hdrs to
                               container
*Jan 15 17:56:18.894: //13938/922252E78D73/SIP/Error/ccsip_api_response_answer: Unable to add
                                           passthru headers to container
SIP: Attribute mid, level 1 instance 1 not found.
SIP: (13939) Group (a= group line) attribute, level 65535 instance 1 not found.
SIP: Attribute mid, level 1 instance 1 not found.
*Jan 15 17:56:18.906: //13939/922252E78D73/SIP/Error/sipSPIProcessAckMedia: Could not modify QoS params for midcall INVITE
Cisco3825#
Cisco3825#
Cisco3825#

On Tue, Jan 15, 2013 at 9:42 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Given you have an ITSP it's most likely the initial hold that's failing, which is only manifesting when you try to resume it.  If you haven't noticed already  this is also very likely causing transfers to fail.

Take a look at the SIP signaling for a call.   I believe the most common cause to this is the ITSP not handling our transition from active->inactive->sendonly->active from hold to MOH to resume.   The "Duplex Streaming Enabled" parameter is there just for this type of problem.

-Ryan

On Jan 14, 2013, at 6:40 PM, Dane Newman <dane.newman at gmail.com> wrote:

Hello Kenneth
 
I have restarted both CUCM servers so this should have restarted the services when the utils system restart happened
 

on my router I see I am using g711 from the debug
 
I ran a debug voip ccapi inout
 
I connected a call calling from an external number to a DiD inside of my system.  Once the call was connected I put the call on hold and the following debug came out..the music on hold played for the external caller
 
*Jan 14 23:47:40.779: //12741/9906C1828C05/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=12741
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_remote_codec_dnld_done:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742, Xmit Function=0x64204BAC
*Jan 14 23:47:40.783: //12741/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Jan 14 23:47:40.783: cc_api_get_xcode_stream : 4702
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1046)
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1046)
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=170, Call Id=12742
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0xC05A65AC, Call Id=12742
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.811: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.811: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=171, Call Id=12741
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.815: //12742/9906C1828C05/CCAPI/cc_api_call_facility:
   Interface=0xC05A65AC, Call Id=12742
*Jan 14 23:47:40.819: //12741/9906C1828C05/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=12741
*Jan 14 23:47:40.819: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=96, Call Id=12742
*Jan 14 23:47:40.819: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.839: //12742/9906C1828C05/CCAPI/cc_api_remote_codec_dnld_done:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741, Xmit Function=0x64204BAC
*Jan 14 23:47:40.839: //12742/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Jan 14 23:47:40.839: cc_api_get_xcode_stream : 4702
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.843: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.843: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=170, Call Id=12741
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.859: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.863: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=3996)
*Jan 14 23:47:40.863: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=3996)
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=171, Call Id=12742
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_call_facility:
   Interface=0xC05A65AC, Call Id=12742
Cisco3825#
Cisco3825#
Cisco3825#
 
 
I then after that took off the hold and the following debug came out.  The call on the PSDN side still played the hold music while there was no voice on the deskphone side.
 
*Jan 14 23:47:40.779: //12741/9906C1828C05/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=12741
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_remote_codec_dnld_done:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742, Xmit Function=0x64204BAC
*Jan 14 23:47:40.783: //12741/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Jan 14 23:47:40.783: cc_api_get_xcode_stream : 4702
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1046)
*Jan 14 23:47:40.783: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1046)
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=170, Call Id=12742
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.783: //12742/9906C1828C05/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0xC05A65AC, Call Id=12742
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.811: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.811: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=171, Call Id=12741
*Jan 14 23:47:40.811: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.815: //12742/9906C1828C05/CCAPI/cc_api_call_facility:
   Interface=0xC05A65AC, Call Id=12742
*Jan 14 23:47:40.819: //12741/9906C1828C05/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=12741
*Jan 14 23:47:40.819: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=96, Call Id=12742
*Jan 14 23:47:40.819: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.839: //12742/9906C1828C05/CCAPI/cc_api_remote_codec_dnld_done:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741, Xmit Function=0x64204BAC
*Jan 14 23:47:40.839: //12742/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Jan 14 23:47:40.839: cc_api_get_xcode_stream : 4702
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.843: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.843: //12742/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1516)
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=170, Call Id=12741
*Jan 14 23:47:40.843: //12741/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.859: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Destination Interface=0xC05A65AC, Destination Call Id=12741, Source Call Id=12742,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
*Jan 14 23:47:40.863: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=3996)
*Jan 14 23:47:40.863: //12741/9906C1828C05/CCAPI/cc_api_caps_ack:
   Destination Interface=0xC05A65AC, Destination Call Id=12742, Source Call Id=12741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=3996)
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event=171, Call Id=12742
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Jan 14 23:47:40.863: //12742/9906C1828C05/CCAPI/cc_api_call_facility:
   Interface=0xC05A65AC, Call Id=12742
Cisco3825#
Cisco3825#
Cisco3825#
 
On Mon, Jan 14, 2013 at 6:20 PM, Kenneth Hayes <kennethwhayes at gmail.com> wrote:
Have you also restarted the Cisco IP Media Services?

Sent from my iPhone

On Jan 14, 2013, at 6:12 PM, Dane Newman <dane.newman at gmail.com> wrote:

> My ITSP will only support 711ulaw for me currently I believe.  They hard coded it with me when I was initially setting it up.
>  
> Do you think this could be a codec issue?  How would I go about identifying if it is?
>  
> Dane
> 
> On Mon, Jan 14, 2013 at 6:09 PM, Kenneth Hayes <kennethwhayes at gmail.com> wrote:
> Have you tried different audio codecs?
> 
> Sent from my iPhone
> 
> On Jan 14, 2013, at 6:06 PM, Dane Newman <dane.newman at gmail.com> wrote:
> 
>> Ryan (sorry I forgot to reply to all)
>> 
>> Thanks for the Reply
>> Oddly enough we are.
>> This probably has something to do with MOH in general?
>> 
>> Internally when I user puts another user on hold everything works. No MOH plays and they can hold and unhold the call just fine.
>> I tested calling from an external number. Once I put the external caller on hold the MOH played but I was unable to resume the call. When I hit resume on the deskphone the MOH still played to the external caller and there was no sound on the deskphone.
>> 
>> On Mon, Jan 14, 2013 at 5:25 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>> Do you get similar behavior if you just hold and resume the call outside SNR features?  
>> 
>> -Ryan
>> 
>> On Jan 14, 2013, at 4:18 PM, Dane Newman <dane.newman at gmail.com> wrote:
>> 
>> Using keyboard-interactive authentication.                                      
>> Password:                                                                       
>> 
>> Cisco3825#                                                                      
>> Cisco3825#sh ver                                                                
>> Cisco IOS Software, 3800 Software (C3825-ADVENTERPRISEK9_IVS_LI-M), Version 15.1
>> (4)M5, RELEASE SOFTWARE (fc1)                                                  
>> Technical Support: http://www.cisco.com/techsupport                            
>> Copyright (c) 1986-2012 by Cisco Systems, Inc.                                  
>> Compiled Tue 04-Sep-12 17:25 by prod_rel_team                                   
>> 
>> ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)             
>> 
>> Cisco3825 uptime is 1 week, 1 day, 1 hour, 38 minutes                           
>> System returned to ROM by power-on                                              
>> System image file is "flash:c3825-adventerprisek9_ivs_li-mz.151-4.M5.bin"       
>> Last reload type: Normal Reload                                                
>> 
>> 
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>> third-party authority to import, export, distribute or use encryption.          
>> Importers, exporters, distributors and users are responsible for                
>> compliance with U.S. and local country laws. By using this product you          
>> agree to comply with applicable laws and regulations. If you are unable         
>> to comply with U.S. and local laws, return this product immediately.            
>> 
>> A summary of U.S. laws governing Cisco cryptographic products may be found at:  
>> http://www.cisco.com/wwl/export/crypto/tool/stqrg.html                          
>> 
>> If you require further assistance please contact us by sending email to         
>> export at cisco.com.                                                               
>> 
>> Cisco 3825 (revision 1.2) with 1011712K/36864K bytes of memory.                
>> Processor board ID FTX1237A1T0                                                  
>> 2 Gigabit Ethernet interfaces                                                  
>> 2 Channelized T1/PRI ports                                                     
>> 1 Virtual Private Network (VPN) Module                                          
>> DRAM configuration is 64 bits wide with parity enabled.                         
>> 479K bytes of NVRAM.                                                            
>> 500472K bytes of ATA System CompactFlash (Read/Write)                           
>> 
>> 
>> License Info:                                                                  
>> 
>> License UDI:                                                                    
>> 
>> -------------------------------------------------                               
>> Device#   PID                   SN             
>> 
>> Sent from my mobile device
>> 
>> On Jan 14, 2013, at 4:11 PM, Kenneth Hayes <kennethwhayes at gmail.com> wrote:
>> 
>>> What version of code are you running on the CUBE?
>>> 
>>> Sent from my iPhone
>>> 
>>> On Jan 14, 2013, at 3:43 PM, Dane Newman <dane.newman at gmail.com> wrote:
>>> 
>>>> Hello
>>>> 
>>>> I have an issue when users are connected to a call and  hit the mobility soft key button on 9971 phones when a call is active, the phone system rings on the mobile number configured in the system.  When they pick up the the mobile number it just plays what sounds like hold music on both ends of the call (I believe this music is coming from cucm but I haven't heard it before) instead of providing 2 way voice.
>>>> 
>>>> In another senario with what I believe is the same issue. If a user picks up on there cell phone first (using single number reach) opposed to the deskphone the call is connected with 2 way voice and no issues exist.  If the user then hangs up his cell phone with the intent to take the call on his deskphone the calling party starts hearing the hold music.  Once the user picks up the call on his deskphone he hears nothing but the calling party is still hearing the hold music.  It is not working as intended where 2 way voice happens once the user hangs up his mobile phone and picks up on his deskphone 2 way voice should happen.
>>>> 
>>>> My topology is as follows..
>>>> 
>>>> 
>>>> PSDN --> SIP TRUNK FROM ITSP --> 3825 CUBE --->CUCM -->DESKPHOHE
>>>> 
>>>> Calls are sent back out the SIP trunk to the ITSP when using mobile connect/snr.
>>>> 
>>>> Does anyone have any ideas how I can make 2 way voice happen instead of the hold music when the calls are picked up?
>>>> _______________________________________________
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>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> 
>> _______________________________________________
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>> 
>> 
>> 
> 






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