[cisco-voip] Call not connecting, but it's connected

[Ryan Ratliff]

And that would be a bug or feature request.  The endpoint has to allow DTMF entry any time media is established regardless of call state.   The fact it happens during CTI control of a desk phone is particularly ugly.

Let me see if I can dig up a bug.

-Ryan

On Jan 16, 2013, at 11:38 AM, c3voip <c3voip at nc.rr.com> wrote:

This is not a DTMF issue, this is a problem with Jabber where it doesn’t enable the keypad until it sees that the call is connected.
 
 
From: Kenneth Hayes [mailto:kennethwhayes at gmail.com] 
Sent: Wednesday, January 16, 2013 10:47 AM
To: c3voip
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call not connecting, but it's connected
 
Sounds like a DTMF...check your profile and make sure your sending the right audio codec to the telco.

Sent from my iPad

On Jan 16, 2013, at 10:33 AM, c3voip <c3voip at nc.rr.com> wrote:

Hi,
 
So when we try to call McAfee Gold Support line at 1-800-937-2237, our call is immediately answered by an auto-attendant, but the PRI channel does not show as connected, so my phone does not show that the call is connected.  This is obviously some type of toll-charge avoidance.  I have tried calling from my cellphone and the behavior is the same…phone still displays “calling” even though the AA is connected.
 
My problem is with trying to use Jabber either to control a hard phone or using it as a soft phone, it cannot generate touch-tones to navigate the auto-attendant. In the case of the soft phone, the keypad never becomes available in the GUI and numbers on the keyboard do nothing.
 
Has anyone ever seen this and is there any way to get Jabber to work with these calls?
 
Thanks,
-Chase
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