[cisco-voip] Call forard release to another phone

[Ryan Ratliff]

>  Am I confusing you all by now?

No, but you are trying hard to :)

The behavior you are observing is correct, though the terms you are using are not.  A call leg (in CUCM-land) requires a call to be established.  When a call is forwarded no part of it is left on the forwarding phone.  What does remain is a property of that call called the original-called-number and original-redirecting-number.  CUCM will not update either of these through multiple forwards and the voicemail system will use that original number to send the call to a mailbox.  

The reasoning behind our behavior is Steve goes to lunch and CFA his phone to Mary.  Joe calls Steve, Mary isn't at her desk and so he is dropped into Steve's voicemail, which makes sense since as far as he  know he called Steve, not Mary.

-Ryan

On Jan 30, 2013, at 3:36 PM, "Leetun, Rob" <rleetun at bouldercounty.org> wrote:

Good afternoon,
 
I am wondering why Callmanager 8.6 will not allow the call leg to be released to the call forwaded device.  When a call is forwarded to another device in the network and the person does not pick up the call.  The call does not go that person’s voicemail box.  It appears the call leg from the original device is maintained until the person picks up the call on the device.  Am I confusing you all by now?
 
Rob
 
Robert E. Leetun, CCNA, CCNA+Voice
Network Engineer
Boulder County Information Services
2025 14th Street
Boulder, Colorado 80302
303-441-3866 (W)
303-441-3983 (F)
 
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