[cisco-voip] Speechview

[Chris Ward (chrward)]

Hi Matthew,

You can define error messages in the CUC Admin page to help you understand what the actual issue is that you are facing as I think 2 or 3 error codes return that generic message. You may need to open a TAC case to get to the bottom of it as TAC would have the ability to engage Nuance, the transcription service, to find root cause.

+Chris
Unity Connection TME

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Wednesday, January 30, 2013 5:25 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Speechview

Anyone else using it? Thoughts?
We are testing it with a few users as a replacement for simulscribe and having mixed feelings.
I have gotten this error a few times:
The transcription request timed out

Looked it up and it doesn't appear that there are any solutions.

Matthew G. Loraditch - CCNP-Voice, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

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