[cisco-voip] CFNA

[Lelio Fulgenzi]

I believe that is working by design. Before CFUR, it would indeed go directly to voicemail. With CFUR, it has to be populated. I believe it auto populates when you fill in CFNA though. 


Sent from my iPhone

On 2013-06-04, at 6:30 PM, "Jason Aarons (AM)" <jason.aarons at dimensiondata.com> wrote:

> CallManager 9.1
>  
> Under Device > Phone > Line if you don’t setup CFUR but setup CFNA and unplug the phone shouldn’t you hear ring back calling from PSTN to 7965 then user’s voicemail? 
>  
> Customer states they hear fast busy unless the phone is plugged in.  If I setup CFUR it rings direct to Voicemail.  However for other reasons we don’t want to setup CFUR, just leave it blank  as not all phones have voicemail and let CFNA values happen.
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