[cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?

[Chris Ward (chrward)]

They should become the same thing in… a SIP Diversion Header. There is no SIP original-called party header.

+Chris
Unity Connection TME

From: Jonathan Charles [mailto:jonvoip at gmail.com]
Sent: Wednesday, June 05, 2013 12:07 PM
To: Chris Ward (chrward)
Cc: Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?

I have tried that in the past... the problem is that it is not the redirecting party that determines VM box usage... it is original called party.

I could use a SIP profile to modify the message...
On Wed, Jun 5, 2013 at 11:06 AM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
If using CME/SRST, then you need to look at using voice translation profiles to modify the redirecting party before it is sent to CUE.

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_configuration_example09186a00803f818a.shtml

+Chris
Unity Connection TME

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>]
Sent: Wednesday, June 05, 2013 12:03 PM
To: Jonathan Charles
Cc: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?


I'm not sure of your call control, but if you're using CallManager, you can create a voicemail profile with a particular mask and then it will all go to the same voice mail box. That would work in Unity/Connection, it should work here.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Data Centre and Communications Facilities
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
________________________________
From: "Jonathan Charles" <jonvoip at gmail.com<mailto:jonvoip at gmail.com>>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "Chris Ward (chrward)" <chrward at cisco.com<mailto:chrward at cisco.com>>, cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Wednesday, June 5, 2013 11:45:16 AM
Subject: Re: [cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?

I understand all of this... the customer has stated that not supporting this is not an option... so we need to figure out a way to work around Cisco's limitations.
On Wed, Jun 5, 2013 at 10:43 AM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
As far as I can tell, (i just checked the 8.6.6 guide) there is room for one extension and one E.164 number. you can use the E.164 as an "unofficial" alternate extension, which I have used in the past. But that's about it.

Not as expandable as Unity Connection. :(

---
Lelio Fulgenzi, B.A.
Senior Analyst, Data Centre and Communications Facilities
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354<tel:519%E2%80%90824%E2%80%904120%20Ext%2056354>
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
________________________________
From: "Chris Ward (chrward)" <chrward at cisco.com<mailto:chrward at cisco.com>>
To: "Jonathan Charles" <jonvoip at gmail.com<mailto:jonvoip at gmail.com>>, cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Wednesday, June 5, 2013 11:37:57 AM
Subject: Re: [cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?

In Unity and Unity Connection it is a field called Alternate Extensions which allow multiple numbers to map to one mailbox. I assume it is the same or at least a similar field in CUE.

+Chris
Unity Connection TME

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jonathan Charles
Sent: Wednesday, June 05, 2013 11:29 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Is there any way to send multiple numbers (six) to the same Unity Express mailbox?

I have a customer running Cisco Unity Express 8.6.6 and they have six numbers that need to go to the same mailbox.

(three extensions, plus their E164 numbers)

All numbers ring their original devices, then forward to a receptionist, then all need to go to the receptionist's VM Box.

I was debating on running it thru a script, have the receptionist mailbox forward to the script pilot and dump to her mailbox...

Is there an easier way?


Jonathan

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