[cisco-voip] Delay in Softkeys 7975

[Ryan Ratliff]

The other component of this is the call state.  Softkey sets are tied to the state of the call and if there are interesting things happening on your incoming calls this could be playing a role.

-Ryan

On Jun 11, 2013, at 2:30 PM, Wes Sisk <wsisk at cisco.com> wrote:

enabling softkey trace will allow tracking the time differential between when CUCM receives the answer event and when it composes the soft key set response.

If that time is reasonable then the delay is either in the network (TCP retransmissions or an interim inspection device) or processing delay on the phone itself.  A packet capture from the back of the phone or phone debugs would provide the next level of problem isolation. If the phone is CPU bound then enabling extra debug might exacerbate the situation. Are phone debugs currenty enabled? Are any apps scanning or posting XML instructions to the phone to introduce extra load?

-Wes

On Jun 11, 2013, at 12:29 PM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:

You may need to enable softkey trace under the Cisco CallManager traces if you haven't already.


On Tue, Jun 11, 2013 at 10:11 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
Has anyone seen this delay in Soft keys.  User states when she answer a call the Transfer soft keys took about 30 seconds before it showed up.

I checked port statistics for errors: no issues found.  
Did replace the phone once.

Pub CPU is around 25%
Sub CPU is around 10%

Does not happen on all calls.  Of course when i go it never happens.

Phone is registered is to the Pub due to geographic location of phone.   Will registering to the Sub make any difference?

Thanks
Steven

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