[cisco-voip] CCX vs IVR

Matthew Loraditch MLoraditch at heliontechnologies.com
Fri Mar 8 17:40:34 EST 2013


If I need the functionality of CCX Premium in my script (Database dip requirements), but with no agents needed to answer calls,  I can purchase IVR licenses, correct? Everything I am reading says this and I know exactly how I want my script to work, I've just never ordered IVR by itself before.



Matthew G. Loraditch - CCNP-Voice, CCNA, CCDA

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