[cisco-voip] Handsets can't find firmware on TFTP?

[William]

Hi Nate,

Yes, I have restarted the TFTP server after installing the cop file and
confirmed the file is there in Device Defaults and TFTP File Management.

Kind Regards,

W

On 28 March 2013 14:42, Nate VanMaren <VanMarenNP at ldschurch.org> wrote:

>  Did you restart the TFTP service after installing the cop.sgn file?****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *William
> *Sent:* Thursday, March 28, 2013 8:07 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Handsets can't find firmware on TFTP?****
>
> ** **
>
> Hello List,****
>
> ** **
>
> I'm having some issues with our handsets not being able to find their
> specified firmware on the TFTP server, I was wondering if anyone could shed
> light on this?****
>
> ** **
>
> I have installed CP7925G-1.4.1 firmware on our Call Manager, installation
> went fine and confirmed the entry on Device Defaults as 'CP7925G-1.4.1' for
> Cisco 7925G.****
>
> ** **
>
> The TFTP has been restarted, when the phones reboot I get the 'Firmware
> update failed' message, here are the logs pulled from the phone:****
>
> ** **
>
> 2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: downloading
> CP7925G-1.4.1/CP7925G-1.4.1.LOADS failed: File not found[2]****
>
> 2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: [884 at extif.c]:
> TFTP CP7925G-1.4.1/CP7925G-1.4.1.LOADS fail. err = 0, status = 0x2(File not
> found) ****
>
> 2013-03-28 09:46:38:0080 CP-7925G user.info imgauthd: IMG_AUTH: verify
> with current(new) key RELEASE 7925 key ^M****
>
> 2013-03-28 09:46:38:0100 CP-7925G user.info imgauthd: IMG_AUTH: verififed
> with current(new) RELEASE 7925 key ^M****
>
> 2013-03-28 09:46:38:0100 CP-7925G user.info imgauthd: IMG_AUTH: verify
> SUCCESS ! /var/fwdnld/CP7925G-1.4.1.LOADS ^M****
>
> 2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [884 at update.c]:
> HW_REV check fail ****
>
> 2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [829 at main.c]:
> Error -4: Load CP7925G-1.4.1.LOADS update fail ****
>
> 2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init: Process
> /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log
> run status=1 ****
>
> 2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init:
> catchchild:pid =316 cmd=/sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o
> /var/log/fwupdate.log normal termination ****
>
> 2013-03-28 09:46:38:0160 CP-7925G user.info Cisco7925-Init:  Child
> Terminated abnormally..... ****
>
> 2013-03-28 09:46:38:0160 CP-7925G user.debug Cisco7925-Init: run state
> [networkup]action /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o
> /var/log/fwupdate.log done****
>
>  ****
>
> As you can see, the phone is looking for
> /CP7925G-1.4.1/CP7925G-1.4.1.LOADS and I believe it should be looking for
> /CP7925G-1.4.1.LOADS from the root of the TFTP file system.****
>
>  ****
>
> I have confirmed the IP of our TFTP server within the phones settings and
> checked the logs on the TFTP server to verify its trying to GET a
> file/directory that doesn't exist, can you think of any other reason why it
> is looking inside a directory of the TFTP server and not just the root?
> I've noticed this behaviour on multiple phones both 7921's and 7925's.****
>
> ** **
>
> Thank you.****
>
> ** **
>
> W ****
>
>
>
> NOTICE: This email message is for the sole use of the intended
> recipient(s) and may contain confidential and privileged information. Any
> unauthorized review, use, disclosure or distribution is prohibited. If you
> are not the intended recipient, please contact the sender by reply email
> and destroy all copies of the original message.****
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130328/714ad30e/attachment.html>