[cisco-voip] Callbox Helios 2N sends back 20 Cancel

Wed May 1 08:51:20 EDT 2013

What would cause this Helios 2N callbox to send back a 20 Cancel?

The Helios2N IP Force (10.16.205.8 at extension 1893) is programmed to dial 7638 which is a Hunt Pilot with 2 phones in CallManager (10.16.51.11)

04/30/2013 08:48:22.159 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 552 from 10.16.205.8:[5060]:
[4945126,NET]
INVITE sip:7638 at 10.16.51.11 SIP/2.0
From:"Move In" <sip:1893 at 10.16.51.11>;tag=17366
To:<sip:7638 at 10.16.51.11>
Call-ID:29502
CSeq:20 INVITE
Content-Type:application/sdp
Max-Forwards:70
User-Agent:2N Helios IP Force 1.15.4.308.4
Expires:120
Content-Length:185
Via:SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451
Contact:<sip:1893 at 10.16.205.8>

v=0
o=- 534906460 994070970 IN IP4 10.16.205.8
s=HIP 1.15.4.308.4
t=0 0
m=audio 5000 RTP/AVP 0 101
c=IN IP4 10.16.205.8
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000

04/30/2013 08:48:22.160 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945127,NET]
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:48:22 GMT
Call-ID: 29502
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:48:22.168 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945128,NET]
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>;tag=1210729~34be6f4b-7145-449a-8822-56825366b0d5-61154384
Date: Tue, 30 Apr 2013 12:48:22 GMT
Call-ID: 29502
CSeq: 20 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Send-Info: conference, x-cisco-conference
Remote-Party-ID: "Coral Gables" <sip:7638 at 10.16.51.11>;party=called;screen=yes;privacy=off
Contact: <sip:7638 at 10.16.51.11:5060>
Content-Length: 0

04/30/2013 08:48:32.266 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 297 from 10.16.205.8:[5060]:
[4945135,NET]
CANCEL sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>
Call-ID: 29502
CSeq: 20 CANCEL
Max-Forwards: 70
User-Agent: 2N Helios IP Force 1.15.4.308.4
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451

04/30/2013 08:48:32.266 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945136,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:48:32 GMT
Call-ID: 29502
CSeq: 20 CANCEL
Content-Length: 0

04/30/2013 08:48:32.271 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945137,NET]
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>;tag=1210729~34be6f4b-7145-449a-8822-56825366b0d5-61154384
Date: Tue, 30 Apr 2013 12:48:32 GMT
Call-ID: 29502
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:48:32.282 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 286 from 10.16.205.8:[5060]:
[4945138,NET]
ACK sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=17366
To: <sip:7638 at 10.16.51.11>;tag=1210729~34be6f4b-7145-449a-8822-56825366b0d5-61154384
Call-ID: 29502
CSeq: 20 ACK
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK27451

04/30/2013 08:52:49.105 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 551 from 10.16.205.8:[5060]:
[4945178,NET]
INVITE sip:7638 at 10.16.51.11 SIP/2.0
From:"Move In" <sip:1893 at 10.16.51.11>;tag=14386
To:<sip:7638 at 10.16.51.11>
Call-ID:13905
CSeq:20 INVITE
Content-Type:application/sdp
Max-Forwards:70
User-Agent:2N Helios IP Force 1.15.4.308.4
Expires:120
Content-Length:184
Via:SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916
Contact:<sip:1893 at 10.16.205.8>

v=0
o=- 971524120 36660864 IN IP4 10.16.205.8
s=HIP 1.15.4.308.4
t=0 0
m=audio 5000 RTP/AVP 0 101
c=IN IP4 10.16.205.8
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000

04/30/2013 08:52:49.106 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945179,NET]
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:52:49 GMT
Call-ID: 13905
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:52:49.112 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945180,NET]
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>;tag=1210739~34be6f4b-7145-449a-8822-56825366b0d5-61154386
Date: Tue, 30 Apr 2013 12:52:49 GMT
Call-ID: 13905
CSeq: 20 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Send-Info: conference, x-cisco-conference
Remote-Party-ID: "Coral Gables" <sip:7638 at 10.16.51.11>;party=called;screen=yes;privacy=off
Contact: <sip:7638 at 10.16.51.11:5060>
Content-Length: 0

04/30/2013 08:52:59.212 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 297 from 10.16.205.8:[5060]:
[4945184,NET]
CANCEL sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>
Call-ID: 13905
CSeq: 20 CANCEL
Max-Forwards: 70
User-Agent: 2N Helios IP Force 1.15.4.308.4
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916

04/30/2013 08:52:59.213 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945185,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:52:59 GMT
Call-ID: 13905
CSeq: 20 CANCEL
Content-Length: 0

04/30/2013 08:52:59.219 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945186,NET]
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>;tag=1210739~34be6f4b-7145-449a-8822-56825366b0d5-61154386
Date: Tue, 30 Apr 2013 12:52:59 GMT
Call-ID: 13905
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:52:59.234 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 286 from 10.16.205.8:[5060]:
[4945187,NET]
ACK sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=14386
To: <sip:7638 at 10.16.51.11>;tag=1210739~34be6f4b-7145-449a-8822-56825366b0d5-61154386
Call-ID: 13905
CSeq: 20 ACK
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK22916

04/30/2013 08:54:55.514 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 553 from 10.16.205.8:[5060]:
[4945211,NET]
INVITE sip:7638 at 10.16.51.11 SIP/2.0
From:"Move In" <sip:1893 at 10.16.51.11>;tag=24203
To:<sip:7638 at 10.16.51.11>
Call-ID:14538
CSeq:20 INVITE
Content-Type:application/sdp
Max-Forwards:70
User-Agent:2N Helios IP Force 1.15.4.308.4
Expires:120
Content-Length:186
Via:SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956
Contact:<sip:1893 at 10.16.205.8>

v=0
o=- 983774353 1020010691 IN IP4 10.16.205.8
s=HIP 1.15.4.308.4
t=0 0
m=audio 5000 RTP/AVP 0 101
c=IN IP4 10.16.205.8
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000

04/30/2013 08:54:55.514 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945212,NET]
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:54:55 GMT
Call-ID: 14538
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:54:55.521 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945213,NET]
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>;tag=1210744~34be6f4b-7145-449a-8822-56825366b0d5-61154388
Date: Tue, 30 Apr 2013 12:54:55 GMT
Call-ID: 14538
CSeq: 20 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Send-Info: conference, x-cisco-conference
Remote-Party-ID: "Coral Gables" <sip:7638 at 10.16.51.11>;party=called;screen=yes;privacy=off
Contact: <sip:7638 at 10.16.51.11:5060>
Content-Length: 0

04/30/2013 08:55:05.589 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 297 from 10.16.205.8:[5060]:
[4945214,NET]
CANCEL sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>
Call-ID: 14538
CSeq: 20 CANCEL
Max-Forwards: 70
User-Agent: 2N Helios IP Force 1.15.4.308.4
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956

04/30/2013 08:55:05.590 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945215,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>
Date: Tue, 30 Apr 2013 12:55:05 GMT
Call-ID: 14538
CSeq: 20 CANCEL
Content-Length: 0

04/30/2013 08:55:05.595 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.16.205.8:[5060]:
[4945216,NET]
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>;tag=1210744~34be6f4b-7145-449a-8822-56825366b0d5-61154388
Date: Tue, 30 Apr 2013 12:55:05 GMT
Call-ID: 14538
CSeq: 20 INVITE
Allow-Events: presence
Content-Length: 0

04/30/2013 08:55:05.614 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 286 from 10.16.205.8:[5060]:
[4945217,NET]
ACK sip:7638 at 10.16.51.11 SIP/2.0
From: "Move In" <sip:1893 at 10.16.51.11>;tag=24203
To: <sip:7638 at 10.16.51.11>;tag=1210744~34be6f4b-7145-449a-8822-56825366b0d5-61154388
Call-ID: 14538
CSeq: 20 ACK
Content-Length: 0
Via: SIP/2.0/UDP 10.16.205.8:5060;rport;branch=z9hG4bK12956

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