[cisco-voip] VMWare support vis-a-vis Cisco

[Wes Sisk]

ISV1 should get sync'd over to VMWare. I've forwarded your report to that team.

Otherwise ISV1 allows Cisco TAC to engage VMWare support when necessary.

-Wes

On May 2, 2013, at 7:57 AM, Ed Leatherman <ealeatherman at gmail.com> wrote:

Question here for anyone that's dealt with this before.

I have some UCS hardware, which was purchased with VMWare licenses all from Cisco. Have had it for a few years now, and we've been buying support for the VMWare from Cisco under an ISV1 "smartnet" contract. 

When I go into my license page on VMWare.com it always shows these are expired support-wise, and no one at cisco that i've tried so far seems to know why. I decided to just get a support contract directly from VMWare this year for that reason, and they don't show us as having ever paid for support, so the quote is basically huge with multiple reinstatement fees.

Is the ISV1 support I purchased from Cisco only Cisco support, does VMWare not recognized it? How do other vendors do this? Our server team renews their support via Dell and never has this problem.

Thanks!

-- 
Ed Leatherman
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