[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Fri May 24 15:47:12 EDT 2013

Ryan,

What exactly is meant by: special characters?

In most cases characters such as: ? ! @ & |, are all special characters and
I just don't see how you WOULDN'T have these characters in your scripts.

Or are they referring to "extra special characters" such as: ¶ð¿Σڱ☺♂

On Fri, May 24, 2013 at 2:00 PM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>   Hi,
>
>  This is a bug I recently filed regarding special characters in
> Repository items. If you have special characters in Scripts, Prompts,
> Documents, Grammars, the PUT backup will succeed but the PUT restore on
> 9.x, 8.x will fail during Phase I (configuration import).
>
>  It is currently unresolved, but we're working on a solution and
> hopefully it will be included in 9.0(2)SU1.
>
>  HTH.
>
>  Thank you,
>
>  Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M – F 9:00am – 5:00pm
>
>   From: Angel Castaneda <hello at angelcastaneda.com>
> Date: Friday, May 24, 2013 2:44 PM
> To: Ryan LaFountain <rlafount at cisco.com>
> Cc: Ed Leatherman <ealeatherman at gmail.com>, khaled Saholy <
> khaled_saholy at hotmail.com>, "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net>
>
> Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0
>
>   Hello Ryan,
>
>  Regarding point #2 - I'm curious what CSCuh09450 is about, but it's
> currently under review. Does that only affect the Windows to Linux upgrade,
> or will it affect any other day-to-day operations?
>
>  Thank you,
>
>   *Angel Castaneda*
>  Telephone Whisperer
>
>
> On Fri, May 24, 2013 at 7:14 AM, Ryan LaFountain (rlafount) <
> rlafount at cisco.com> wrote:
>
>>   Hi Khaled,
>>
>>  All great comments so far (thanks Ed and Joel). I think you've covered
>> most of it already, but I'll add a few pointers:
>>
>>    1. You must move UCCX to 7.0(2)ES3 before migration to UCCX 9.
>>    2. I'm not sure if you've settled on a 9.x version yet, but I would
>>    highly recommend 9.0(2)SU1 (standard disclaimers apply). 9.0(2) is out but
>>    SU1 is scheduled to come out next month. We've made/will be making some
>>    important fixes in SU1 that WILL impact the Windows to Linux upgrade
>>    process. Reference CSCue38031, CSCue59553 and especially CSCuh09450.
>>    3. CAD/CSD/CDA clients will automatically upgrade from 7.0(2)ES3 to
>>    9.0(2), but Historical Reporting Client and any Editor clients will not.
>>    You will have to uninstall, re-download and reinstall.
>>    4. All configuration and historical data will be migrated by the PUT
>>    tool.
>>    5. As Ed said, take a test PUT backup on the 7.x system to make sure
>>    it works. Then, take another right before migrating. Any changes or
>>    historical records written after the PUT backup won't be carried over to
>>    the 9.x. system. You can even import the PUT backup on a server with a
>>    different hostname/IP as the 7.x box. So, you could take the PUT backup on
>>    7.x and just shut that server(s) down for a fallback plan and install 9.x
>>    on new servers (or VM) and run the import if you have the spare
>>    hardware/resources.
>>    6. Upgrade CUCM first. During the PUT restore on 9.x, the CUCM 7.x
>>    was integrated with must be up and available and it must contain all of the
>>    configuration UCCX is expecting but it must be on a version compatible with
>>    UCCX 9.x.
>>
>> We'll be significantly revamping the upgrade documentation in the coming
>> weeks, so stay on the lookout for improved docs. If I think of anything
>> else, I'll be sure to follow with another email.
>>
>>  Hope this helps. Good luck!
>>
>>  Thank you,
>>
>>  Ryan LaFountain
>> Unified Contact Center
>> Cisco Services
>> Direct: +1 919 392 9898
>> Email: rlafount at cisco.com
>> Hours: M – F 9:00am – 5:00pm
>>
>>   From: Ed Leatherman <ealeatherman at gmail.com>
>> Date: Friday, May 24, 2013 7:57 AM
>> To: khaled Saholy <khaled_saholy at hotmail.com>
>> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0
>>
>>   I can't comment on version 9 of anything yet, but the UCCX upgrade
>> from 7 to 8.5 (which was also an OS change) went surprisingly smooth. We
>> run an HA pair of servers and that is usually where we run into issues but
>> this time it went great.
>> Couple things:
>> - As you see there is a PUT tool to export your configuration from 7.
>> - May want to run through the PUT tool on a test system (or on the system
>> you will upgrade during a maintenance window) just to see what its doing
>> and make sure it is going to complete. You need a SFTP server available
>> during the export and then during your migration to move the file around.
>> - Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for
>> CAD, CSD, HRC clients. If the customer has any firewalls in between UCCX
>> and their agents, you will likely need to make modifications there for
>> things to work.
>>
>>  My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red
>> hat upgrade in there too, which will also be the case for 7.1 to 9 I
>> figure. It took me something like 5-6 hours with 6 nodes and about 7600
>> endpoints. I would suggest clearing out the CAR and CDR's on the cluster
>> and research any other ways to help it go faster. YMMV.
>>
>>  Good luck
>>
>>
>>
>>
>> On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <khaled_saholy at hotmail.com
>> > wrote:
>>
>>>
>>> Hi Friends,
>>>
>>> I need your advice.
>>>
>>> I have a project with a customer which we about to upgrade the contact
>>> center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to
>>> 9.
>>>
>>> I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE
>>> to CM 8.6 Regular as I have implemented this work myself.
>>>
>>> I've migrated the users , phones , export and import of config from old
>>> CM to the new CM with some manipulation here and there.
>>>
>>> But I'm asking specifically about upgrade CM to ver 9,What is your
>>> experience of this upgrade , have anyone tried migration or upgrade , which
>>> one do you advise?
>>>
>>> And more importantly the upgrade of UCCX, I have good experience with
>>> UCCX ver 7 but haven't tried yet working with UCCX ver 9.
>>>
>>> What kind of configurations , data that can be upgradeable?
>>> Applications, scripts, prompts, reports...?
>>>
>>> I started reading the Cisco documentation about the UCCX upgrade , and
>>> using PUT tools ...etc but I need your opinions and experiences, please.
>>>
>>> Thanks in advance for your help.
>>>
>>> Regards.
>>>
>>> khaled Al-Saholy
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>>  --
>> Ed Leatherman
>>
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>>
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