[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Fri May 24 18:07:08 EDT 2013

Hi Ryan,

Thanks for the detailed guide.

The problem in my case is the customer is a bank and has only one UCCX server and one CM and  in this case  I have to arrange with them for the downtime.

I'll read through the guides you sent and I'll let you know if there are any other inquiries.

Thanks again and best regards.

Khaled Al-Saholy

From: rlafount at cisco.com
To: khaled_saholy at hotmail.com; hello at angelcastaneda.com
CC: ealeatherman at gmail.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0
Date: Fri, 24 May 2013 20:17:11 +0000

Hi Khaled, 

First, I'll apologize for the state of the documentation in this area. It is confusing and incomplete. We will be reforming this in the coming weeks.

Since you're on 7.0, you must move your UCCX to 7.0(2)ES3 first before taking the PUT backup and following the process above. This does require downtime as services are stopped each time you patch the box but the system will fail over to the other node
 during this. Moving to 7.0(2) from 7.0 does not require licenses as they are licensed on major version (7 in this case). 

Since you're on 7.0 already, you have to move to SR5 and then apply 7.0(2). Follow Chapter 13 of the following to move to SR5 if you're not there already. This will require downtime. 

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

Then, you can apply 7.0(2) (page 6). This will also require downtime:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/UCCX702rn.pdf

Then apply ES3 which is back in the 7.0(1) install guide under Chapter 13. This will similarly require downtime:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

Once you're on 7.0(2)ES3, then you can follow:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/UCCX_BK_UFD8B3AD_00_uccx-upgrade-guide_chapter_010.html

This is for 9.0(1), but a similar 9.0(2) guide will be coming out soon or we'll genericize this for 9.x. Installing the PUT tool and taking the backup do not require downtime or a restart. 

I would recommend (standard disclaimers apply) you move to 9.0(2)SU1 when it is released but at least 9.0(2) if you can't wait. You have to order this upgrade and get the 9.0 media and licenses. You can't download this on CCO. 

You must maintain compatibility with CUCM. Check out:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

I can't recommend a CUCM version (I'm not supposed to be recommending UCCX versions in the first place), but maybe someone on the list can help you out there.

HTH. 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: khaled Saholy <khaled_saholy at hotmail.com>

Date: Friday, May 24, 2013 3:42 PM

To: Ryan LaFountain <rlafount at cisco.com>, Angel Castaneda <hello at angelcastaneda.com>

Cc: Ed Leatherman <ealeatherman at gmail.com>, "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>

Subject: RE: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Thank you all for your valuable information.

And as I can see from your replies,the upgrade or migration process will work at the end.

But regarding the UCCX upgrade, the point which is mentioned by Ryan, to utilitize the PUT tool , I should upgrade or move to the UCCX ver 7.0(2) first? I think this process will require down time , licenses or I'm wrong?

Second point,do you recommend upgrading CUCM to 9.1 and also UCCX to 9.0(2)?

About UCCX upgrade,if the picture is clear with me, the process will be as follows:

-use PUT to take backup of the existing UCCX to an sftp server

-During installation of UCCX 9.x on a test vm, I have the option to choose this data when it asks me?

Waiting for your replies.

Thanks and best regards.

Khaled

From: rlafount at cisco.com

To: hello at angelcastaneda.com

CC: ealeatherman at gmail.com; 
khaled_saholy at hotmail.com; cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Date: Fri, 24 May 2013 19:00:50 +0000

Hi, 

This is a bug I recently filed regarding special characters in Repository items. If you have special characters in Scripts, Prompts, Documents, Grammars, the PUT backup will succeed but the PUT restore on 9.x, 8.x will fail during Phase I (configuration
 import). 

It is currently unresolved, but we're working on a solution and hopefully it will be included in 9.0(2)SU1. 

HTH. 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Angel Castaneda <hello at angelcastaneda.com>

Date: Friday, May 24, 2013 2:44 PM

To: Ryan LaFountain <rlafount at cisco.com>

Cc: Ed Leatherman <ealeatherman at gmail.com>, khaled Saholy <khaled_saholy at hotmail.com>, "cisco-voip at puck.nether.net"
 <cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Hello Ryan,

Regarding point #2 - I'm curious what CSCuh09450 is about, but it's currently under review. Does that only affect
 the Windows to Linux upgrade, or will it affect any other day-to-day operations?

Thank you,

Angel Castaneda

Telephone Whisperer

On Fri, May 24, 2013 at 7:14 AM, Ryan LaFountain (rlafount)
<rlafount at cisco.com> wrote:

Hi Khaled, 

All great comments so far (thanks Ed and Joel). I think you've covered most of it already, but I'll add a few pointers:

You must move UCCX to 7.0(2)ES3 before migration to UCCX 9. I'm not sure if you've settled on a 9.x version yet, but I would highly recommend 9.0(2)SU1 (standard disclaimers apply). 9.0(2) is out but SU1 is scheduled to come out next month. We've made/will be making some important fixes in SU1 that WILL impact the
 Windows to Linux upgrade process. Reference CSCue38031, CSCue59553 and especially CSCuh09450. CAD/CSD/CDA clients will automatically upgrade from 7.0(2)ES3 to 9.0(2), but Historical Reporting Client and any Editor clients will not. You will have to uninstall, re-download and reinstall. 
All configuration and historical data will be migrated by the PUT tool. As Ed said, take a test PUT backup on the 7.x system to make sure it works. Then, take another right before migrating. Any changes or historical records written after the PUT backup won't be carried over to the 9.x. system. You can even import the PUT backup
 on a server with a different hostname/IP as the 7.x box. So, you could take the PUT backup on 7.x and just shut that server(s) down for a fallback plan and install 9.x on new servers (or VM) and run the import if you have the spare hardware/resources. 
Upgrade CUCM first. During the PUT restore on 9.x, the CUCM 7.x was integrated with must be up and available and it must contain all of the configuration UCCX is expecting but it must be on a version compatible with UCCX 9.x. 

We'll be significantly revamping the upgrade documentation in the coming weeks, so stay on the lookout for improved docs. If I think of anything else, I'll be sure to follow with another email. 

Hope this helps. Good luck!

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Ed Leatherman <ealeatherman at gmail.com>

Date: Friday, May 24, 2013 7:57 AM

To: khaled Saholy <khaled_saholy at hotmail.com>

Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

I can't comment on version 9 of anything yet, but the UCCX upgrade from 7 to 8.5 (which was also an OS change) went surprisingly smooth. We run an HA pair of servers and that is usually where we run into issues but this time it went great.
Couple things:
- As you see there is a PUT tool to export your configuration from 7.
- May want to run through the PUT tool on a test system (or on the system you will upgrade during a maintenance window) just to see what its doing and make sure it is going to complete. You need a SFTP server available during the export and then during
 your migration to move the file around.
- Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for CAD, CSD, HRC clients. If the customer has any firewalls in between UCCX and their agents, you will likely need to make modifications there for things to work.

My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red hat upgrade in there too, which will also be the case for 7.1 to 9 I figure. It took me something like 5-6 hours with 6 nodes and about 7600 endpoints. I would suggest clearing out the
 CAR and CDR's on the cluster and research any other ways to help it go faster. YMMV.

Good luck

On Fri, May 24, 2013 at 7:11 AM, khaled Saholy 
<khaled_saholy at hotmail.com> wrote:

Hi Friends,

I need your advice.

I have a project with a customer which we about to upgrade the contact center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to 9.

I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE to CM 8.6 Regular as I have implemented this work myself.

I've migrated the users , phones , export and import of config from old CM to the new CM with some manipulation here and there.

But I'm asking specifically about upgrade CM to ver 9,What is your experience of this upgrade , have anyone tried migration or upgrade , which one do you advise?

And more importantly the upgrade of UCCX, I have good experience with UCCX ver 7 but haven't tried yet working with UCCX ver 9.

What kind of configurations , data that can be upgradeable? Applications, scripts, prompts, reports...?

I started reading the Cisco documentation about the UCCX upgrade , and using PUT tools ...etc but I need your opinions and experiences, please.

Thanks in advance for your help.

Regards.

khaled Al-Saholy

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