[cisco-voip] [Cisco-VOIP] help please

[Figueroa de la Peña, Santiago]

Hello help please! I have PCCE 9 .I am trying to integrate with WFM of Verint Impact 360 but I see that it works with only skillgroup the WFM, Does anyone know if you can do that WFM work with precision routing feature?
can anyone help me?


THanks
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