[cisco-voip] Phone VPN

Fri Nov 8 11:19:27 EST 2013

Thanks for clarifying Chris and yes I did get what you meant although I worded my response somewhat poorly,

I am planning on completely redoing the whole config as I don't seem to be getting anywhere trouble shooting this issue.

Thanks again for yours and everyone's help.

Kind Regards

James

From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 08 November 2013 16:13
To: James Dust; Erick Wellnitz
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Phone VPN

James, just to make sure you understand, I am only referring to the "System-Server" configuration in the main CCMAdmin pages, nothing VPN or CAPF specific. Also, hostnames are fine, it just can't be the FQDN.

For example:
cucm1 = GOOD
10.1.1.110 = GOOD
cucm1.domain.com = BAD

+Chris
TME - Unity Connection and MediaSense

From: James Dust [mailto:james.dust at charles-stanley.co.uk]
Sent: Friday, November 08, 2013 10:50 AM
To: Chris Ward (chrward); Erick Wellnitz
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Phone VPN

Thanks Chris,

I am going to strip everything out and start again, so I will ensure I don't use hostnames only IP's.

Kind Regards

James Dust
Technical Infrastructure Engineer
Charles Stanley & Co Ltd
Tel: 020 7149 6314
Mob: 07989 491136
mailto: james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>

From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 08 November 2013 15:47
To: Erick Wellnitz; James Dust
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Phone VPN

Another TME and I recently found an issue where if you define your servers (System - Servers in the menu)  as FQDN, the CAPF cert won't populate. Are you perchance using FQDNs in the System - Server fields? If so, these would need to be changed to IPs or just hostnames.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Wellnitz
Sent: Friday, November 08, 2013 10:34 AM
To: James Dust
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phone VPN

Check your VPN Feature Configuration and VPN Profile.  Client Authentication Mehtod should be Certificate if you aren't using manual login.  I also disabled Host ID Check.

What I have noticed is that if settnigs between the profile and the Feature configuration are not consistent you will see inconsistent results.

On Fri, Nov 8, 2013 at 4:15 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Morning Erick,

Yes I have done what you suggested and it still hasn't worked.

Today I might strip all the config off and start again.

Kind Regards

James

From: Erick Wellnitz [mailto:ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>]
Sent: 07 November 2013 20:38
To: Brian Meade (brmeade)
Cc: James Dust; Heim, Dennis; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phone VPN

Have you gone to settings -> administrator settings -> Security Setup -> LSC and selected update?  Also, check the ITL file under trust list to make sure the CAPF Server is listed.  The CAPF certificate also needs to be installed on the ASA.

If the CAPF Server is not listed. restart the CAPF service and it should appear.

On Thu, Nov 7, 2013 at 12:08 PM, Brian Meade (brmeade) <brmeade at cisco.com<mailto:brmeade at cisco.com>> wrote:
Check the Group URL you are using on the VPN Gateway configuration.  On the ASA, see which tunnel-group that URL is configured under and make sure it has "authentication certificate".

tunnel-group CertOnlyTunnelGroup webvpn-attributes
authentication certificate
group-url https://10.89.79.135/CertOnly enable

From: James Dust [mailto:james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>]
Sent: Thursday, November 07, 2013 12:59 PM
To: Brian Meade (brmeade); Heim, Dennis; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

Hi Brian,

I have completely reset the phone and left it plugged into the lan to register for some time,

Now when I plug the phone back into the external connection and connect the vpn setting I get a username and password box present itself.

Where is this referencing?

Kind Regards

James

From: Brian Meade (brmeade) [mailto:brmeade at cisco.com]
Sent: 07 November 2013 16:53
To: James Dust; Heim, Dennis; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

James,

Try downloading the phone's config file: http://x.x.x.x:6970/SEP3CCE73AD2EE2.cnf.xml and look for the CAPF entry to make sure it is there.  Also download the ITL and make sure the CAPF entry is there and matches the CAPF.pem from the publisher.

Brian

From: James Dust [mailto:james.dust at charles-stanley.co.uk]
Sent: Thursday, November 07, 2013 11:43 AM
To: Brian Meade (brmeade); Heim, Dennis; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

Hi Brian,

The phone is a 9951 and interestingly enough I am getting the following messages, so It appears we have a CAPF problem.

The service is running, I have just checked.

[cid:image001.jpg at 01CEDC9E.4C9AA5F0]

Kind Regards

James

From: Brian Meade (brmeade) [mailto:brmeade at cisco.com]
Sent: 07 November 2013 16:34
To: James Dust; Heim, Dennis; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

James,

Way model phone is it?  Do you see anything in the console logs/status messages when you reset the phone after setting the Operation to Install/Upgrade?  The Operation should switch back to No Pending Operation if the install was successful so it looks like it is not successful.

Brian

From: James Dust [mailto:james.dust at charles-stanley.co.uk]
Sent: Thursday, November 07, 2013 11:06 AM
To: Heim, Dennis; Brian Meade (brmeade); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

This is the CAPF information from the test phone,

When I go onto the test phone and add the authorisation string, it accepts the string when I submit it but does not install anything onto the phone.

[cid:image002.png at 01CEDC9E.4C9AA5F0]

From: Heim, Dennis [mailto:Dennis.Heim at wwt.com]
Sent: 07 November 2013 15:43
To: James Dust; Brian Meade (brmeade); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

You will need to go to each phone you want to have the lsc and have it install/generate if you are using LSC. If you hit security menu on the phone and look, it should say the lsc is installed.

Dennis Heim | Solution Architect (Collaboration)
World Wide Technology, Inc. | 314-212-1814<tel:314-212-1814>

PS Engineering:  Innovate & Ignite.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Dust
Sent: Thursday, November 07, 2013 10:41 AM
To: Brian Meade (brmeade); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phone VPN

Thank you Brian,

We believe we have done all of that so I will work back through the config.

Kind Regards

James Dust
Technical Infrastructure Engineer
Charles Stanley & Co Ltd
Tel: 020 7149 6314
Mob: 07989 491136
mailto: james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>

From: Brian Meade (brmeade) [mailto:brmeade at cisco.com]
Sent: 07 November 2013 15:11
To: James Dust; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Phone VPN

James,

The ASA certificate needs to be added as a Phone-VPN-Trust under OS Administration->Security->Certificate Management.  You then select that certificate under the VPN Gateway configuration in CUCM.  You then associate the VPN Group and VPN Profile to the Common Phone Profile and associate the Common Phone Profile to the phone.

If you're doing username/password authentication, that's all you have to do.  The certificate for the ASA will be in the phone's config file.  Just need to reset the phone on-site so it can download it.

If you want to do MIC-based authentication, you need to add the Manufacturing CA Trust certificate from OS Administration to the ASA as a trustpoint.

If you want to do LSC-based authentication, you need to add the Publisher's CAPF.pem certificate as a trustpoint on the ASA and Install the LSC on the phone.

Good IP Phone Anyconnect documentation- https://supportforums.cisco.com/docs/DOC-9124

Brian

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Dust
Sent: Thursday, November 07, 2013 9:24 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Phone VPN

Afternoon all,

We are trying a proof of concept here for Cisco IP phone VPN and are stuck, as we don't seem to be able to update the 9951 SIP phone we are using with the certificate needed to build the VPN tunnel.

The phone has been added with a 'common phone profile' but we cannot see where the certificate has been installed (if at all)

Versions are as so:

Cucm: 8.6.2
Asa ver 9.1(2)
9951 phone load: sip9951.9-3-4-24

Can anyone shed any light on what the correct process is to update the phone?

Kind Regards

James

Consider the environment - Think before you print