[cisco-voip] ELM stay negative
Chris Ward (chrward)
chrward at cisco.com
Tue Nov 12 14:42:49 EST 2013
Hi Louis,
I spoke with a PM and Ryan offline to make sure we are all on the same page about your situation here.
With 1310 devices, even though they are all EM devices, you will need 1310 licenses. A device without a Device Owner is counted the same as a user with one device. So you are short on licenses.
Now, you need to order more licenses or if this was an upgrade and you feel the UCT conversion didn't work appropriately, you need to open a TAC case and work with them to sort it out.
If you used the UCT tool, you may want to open a case anyway. You have those CUWL licenses which are more encompassing licenses, however they will be more expensive to renew when it comes time for that, so just make sure you understand the licenses you are requesting. You really just need to decide if you require CUWL at all and what to fill in your gap with.
The good news is that ELM gives you 90 days to sort this out. Don't let it linger, but this is not a P1 at the moment.
+Chris
TME - Unity Connection and MediaSense
From: Louis Koekemoer (ZA) [mailto:louis.koekemoer at dimensiondata.com]
Sent: Tuesday, November 12, 2013 2:27 PM
To: Chris Ward (chrward); Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
1310 x 794x and 796x phones
1608 end users, but some are there just to be able to search them in corporate directory
1475 UDP's
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
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From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 12 November 2013 09:14 PM
To: Louis Koekemoer (ZA); Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
Louis,
Please be specific here.
1310 what? Phones? Users? Both? I need the exact numbers of each.
You only have enough licenses for 1240 users so I am trying to understand what you ordered.
+Chris
TME - Unity Connection and MediaSense
From: Louis Koekemoer (ZA) [mailto:louis.koekemoer at dimensiondata.com]
Sent: Tuesday, November 12, 2013 2:06 PM
To: Chris Ward (chrward); Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
Chris,
1310, all using EM. No hardcoded phones. My users should be using CUWL standard licensing. Just trying to figure out how I can achieve this.
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
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For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 12 November 2013 08:59 PM
To: Louis Koekemoer (ZA); Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
Ok,
I was thinking for a second maybe this was CSCue14471, but your version is already patched for that.
In your case, we need to know how many phones you have on the system in total and also, how many extension mobility users you have and how many static user/phone users you have.
For the static users, if any, please ensure that the Device Owner is specified on the device page as Ryan mentioned (thanks for the catch, Ryan, my B). If it's all EM, then just send the numbers for now.
+Chris
TME - Unity Connection and MediaSense
From: Louis Koekemoer (ZA) [mailto:louis.koekemoer at dimensiondata.com]
Sent: Tuesday, November 12, 2013 1:54 PM
To: Chris Ward (chrward); Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
9.1.2.10000-28
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
[Description: Description: 21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 12 November 2013 08:52 PM
To: Ryan Ratliff (rratliff); Louis Koekemoer (ZA)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] ELM stay negative
Louis,
What is the exact version you are running?
+Chris
TME - Unity Connection and MediaSense
From: Ryan Ratliff (rratliff)
Sent: Tuesday, November 12, 2013 1:48 PM
To: Louis Koekemoer (ZA)
Cc: Chris Ward (chrward); cisco-voip voyp list
Subject: Re: [cisco-voip] ELM stay negative
Importance: High
EM phones are tagged as public space and consume a license at whatever tier a user with just that phone assigned would consume.
-Ryan
On Nov 12, 2013, at 1:38 PM, Louis Koekemoer (ZA) <louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>> wrote:
Ryan,
In my case I'm using EM. How do I decide which phone to associate to an end user?
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
<image001.jpg><http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
Sent: 12 November 2013 08:36 PM
To: Chris Ward (chrward)
Cc: Louis Koekemoer (ZA); cisco-voip voyp list
Subject: Re: [cisco-voip] ELM stay negative
And remember that for licensing purposes you need to set the owner userid on the Device page. Device association from the User page isn't sufficient.
-Ryan
On Nov 12, 2013, at 12:55 PM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
Louis,
This is as I suspected...
740 CUWL + 500 Enhanced = 1240 total
You need 1327 total Enhanced, so it is using the CUWL licenses to make up the difference: 1240 - 1327 = -87.
You need to make sure that the devices are associated to users in the user page and then resynchronize licenses. I suspect you have lots of devices that aren't associated and so CUCM is reporting them as requiring an enhanced license. When multiple devices are associated to a user it will require just a single license rather than two like I think you are seeing.
Try associating a few users to their devices and then resynchronize ELM and see if the number drops. Focus on users that you know to own multiple devices.
+Chris
TME - Unity Connection and MediaSense
From: Louis Koekemoer (ZA) [mailto:louis.koekemoer at dimensiondata.com]
Sent: Tuesday, November 12, 2013 12:48 PM
To: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: ELM stay negative
Chris,
See below? After doing an Update Usage details on CUCM under License Usage report and then re-syncing ELM, it dropped to -78
<image001.png>
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
<image002.jpg><http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: 12 November 2013 07:40 PM
To: Louis Koekemoer (ZA); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: ELM stay negative
Can you send a screenshot of the License Usage page/report.
ELM will use higher level licenses if lower ones are not available.
I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So the negative report may be that you are substituting licenses.
Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.
+Chris
TME - Unity Connection and MediaSense
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Tuesday, November 12, 2013 12:23 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] ELM stay negative
Importance: High
Hi all,
I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced a few times, removed the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Leave - 30/11/2013 - 05/01/2014
Planned Travel - 12/11/2013 - 13/11/2013
<image002.jpg><http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
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