[cisco-voip] UCCX 10.0 Pre-Release Field Communication

[Ryan LaFountain (rlafount)]

Hi Lelio,

New and changes information will come in the Release Notes closer to the release date. You may see some documents (we typically try to get the Compatibility Matrix out) earlier, but keep checking the documentation homepage as we move into early December.

The latest I've heard is ELM is targeted for 11.0. Standard disclaimers apply, especially since 11.0 is pretty far out at this point but I'll pass along the feedback that this is desirable.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Date: Tuesday, November 26, 2013 7:47 PM
To: Ryan LaFountain <rlafount at cisco.com<mailto:rlafount at cisco.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX 10.0 Pre-Release Field Communication

Thanks for this Ryan.

Do you know when there might be some 'new and changed' information available?

In particular, I'm looking for the ability of UCCX to integrate with ELM. Hopefully to allow us to create a lab installation and share the licenses.

Thanks!

Sent from my iPhone

On 2013-11-26, at 5:05 PM, "Ryan LaFountain (rlafount)" <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:

Hi All,

UCCX 10.0 will be out soon. I wanted to make sure this group was aware of some of the changes we're making that could impact how you plan and design either new UCCX installations of 10.0 or upgrade existing installations to 10.0.

I've put together a document on Cisco.com<http://Cisco.com> that outlines some of the highlights. This is not an exhaustive list of features or changes in 10.0, but is concentrated on those 'gotchas' I think will come up. Contained within the article is a link to a CSC Discussion which I'm monitoring. Please feel free to post your questions in the CSC Discussion, or here on the mailer, and I'll do my best to answer.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080c1f100.shtml

As always, feedback is most welcome especially on a) this type of communication for 10.0 and future releases and b) serviceability and other improvements we can make in the product, processes or otherwise.

For those in the US, have a great holiday.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com<mailto:rlafount at cisco.com>
Hours: M – F 9:00am – 5:00pm


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