[cisco-voip] issue with 7942 firmware

[Brian Meade (brmeade)]

Looking at the 9.3(1)SR1 release notes (http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html), it looks like 7942s with hardware version 15.0 and higher require a minimum of 9.3(1) SR1.  From the release note, " Phones manufactured with these hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1."

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Meade (brmeade)
Sent: Wednesday, October 30, 2013 9:51 AM
To: Andy; Cisco VoIP List
Subject: Re: [cisco-voip] issue with 7942 firmware

So the Load Rejected HC means the load was rejected due to hardware compatibility.  That console log file didn't contain the upgrade attempt.  You may want to unplug the phone and plug it back in to attempt the upgrade again and clear out all the old console log files and then collect all the new ones.

Brian

-----Original Message-----
From: Andy [mailto:andy.carse at gmail.com]
Sent: Wednesday, October 30, 2013 9:41 AM
To: Brian Meade (brmeade); Cisco VoIP List
Subject: Re: [cisco-voip] issue with 7942 firmware

Brian, not that makes sense to me.

I've attached a console log for the handset and below is the status messages

     00:33:22 No Default Router
     00:33:35 No IPv4 DNS Server
     00:33:35 Trust List Updated
     00:33:36 SEP7C95F3C93DD3.cnf.xml.sgn(HTTP)
     00:34:12 No Default Router
     00:34:23 No IPv4 DNS Server
     00:34:23 Trust List Updated
     00:34:24 SEP7C95F3C93DD3.cnf.xml.sgn(HTTP)
     00:34:25 Load Rejected HC SCCP42.9-3-1-1S
     00:34:26 VPN Not Configured

both the console log and the above are to my lab which is on a flat vlan.

The handset is currently running 9-3-1SR2-1S and I was trying to get it to load 9-3-1-1S

Regards

Andy

On 30/10/2013 13:29, Brian Meade (brmeade) wrote:
> See anything interesting in the status messages or console logs?
>
> Brian
>
> -----Original Message-----
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf 
> Of Andy
> Sent: Wednesday, October 30, 2013 9:21 AM
> To: Cisco VoIP List
> Subject: [cisco-voip] issue with 7942 firmware
>
> Hi,
> I have a strange issue with some new 7942's, in as much as they won't downgrade!
> I have approx 5 out of 20 that refuse to downgrade to 9.2.3 or even
> 9.3.1 from 9.3.1SR1.
> They come up with Load Reject HC, which sort of suggests that there is a mismatch between the hardware and software, but what is the question!
> I can't see anything obvious in the handsets bootload or settings via the web.
>
> They will however upgrade to 9.3.1SR2
> I've tried restarting the tftp service and on a different cluster!
>
> I guess its a TAC case if no one has any ideas.
>
> --
> Regards
>
> Andy
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
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>


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