[cisco-voip] HC and 7945 with 9-3-1SR1-1

[Mehtab Shinwari]

Adam,

The HC load rejected means it either cant downgrade or upgrade.

7945 phones with hardware revision 13 and higher must run 9.3.1SR3 or later firmware. So even though you have SR1S it will not downgrade.

Check the hardware version on the phone. Get at least SR3 and upload to to CUCM. Restart TFTP. You can change the defaults and hardcode only this phone if you want to test.

On the flip side if you have any thing older then 8.5.2 it wont upgrade either. You have to first upgrade to 8.5.2 and then to 9.3.1SR1s.

Regards


Mehtab Shinwari | CCNP RS/V
Senior Support Engineer



-------- Original message --------
From: "Pawlowski, Adam" <ajp26 at buffalo.edu>
Date:
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] HC and 7945 with 9-3-1SR1-1


Good afternoon,

     I have a 7945 I've recovered back from a repair vendor that came to be pre-bricked (I guess they wanted to erase the firmware they used or something). I was not able to get it to join my cluster, running 9-3-1SR1-1 . It meets the minimum requirement, but it basically just did nothing, spinning around on term45.default.loads forever. I grabbed the new hotness from cisco.com and let it sit with the phone on an isolated network, and it loaded that right up. However, now it says that my load file is *term45.default*, and it keeps trying to downgrade back to 9-3-1SR1-1 and failing with HC as the reason. I don't know why this phone would fail on that load, unless it's some sort of glitch, or the requirements changed somewhere along the way? Thoughts?

Regards

Adam Pawlowski
University at Buffalo

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