[cisco-voip] Finding which device/user is using a specific licence?

[Lelio Fulgenzi]

Thanks Ryan,

Looks like a user without a phone that is using the mobile SNR feature uses a basic licence. 

Sent from my iPhone

On 2014-04-21, at 4:14 PM, "Ryan Ratliff (rratliff)" <rratliff at cisco.com> wrote:

> An RDP means the user is using the SNR feature, and will consume a license as such.
> 
> -Ryan
> 
> On Apr 18, 2014, at 1:33 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> 
> 
> Ok, got it. I was doing a synchronize on the ELM without the changes taking affect. In the same section on CallManager, there's an "update usage" button. I pressed that first, then sync button on ELM and we're all good!
> 
> I'm trying to figure out why some users are taking up a basic license though... I believe these are users with a remote destination profile configured but no phone.
> 
> Lelio
> 
> 
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
> 
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
> 
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> To: "Brian Meade" <bmeade90 at vt.edu>
> Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
> Sent: Friday, April 18, 2014 1:24:54 PM
> Subject: Re: [cisco-voip] Finding which device/user is using a specific licence?
> 
> Thanks Brian.
> 
> That page showed the report I needed. The link next to the licenses shows the user who's using that license, but not why.
> 
> I went down and went to the assigned devices, and that showed the user and the license they're using and the link in there showed why and what devices.
> 
> I've fixed the problem.
> 
> How can I tell CallManager to re-request the correct licenses from ELM? It still shows as out of compliance.
> 
> Thanks, Lelio
> 
> 
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
> 
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
> 
> From: "Brian Meade" <bmeade90 at vt.edu>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
> Sent: Friday, April 18, 2014 12:35:56 PM
> Subject: Re: [cisco-voip] Finding which device/user is using a specific licence?
> 
> The License Usage Report in CUCM under System->Licensing allows you to click the number next to the license and it will show which users are utilizing those licenses and why.  I think that should show you the information you're looking for.
> 
> 
> On Fri, Apr 18, 2014 at 11:38 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>> So I've completed the offline upgrade from v7 to v9 (with a few gotchas) and aside from checking out the install logs to see if there are any glaring issues, things are working.
>> 
>> The one thing I'm trying to figure out is who/what is using a specific license.
>> 
>> We are out of compliance by one CUWL user and one Enhanced plus user.
>> 
>> I misunderstood how the "loaning" process worked and asked to have only Enhanced (and Essential) licenses issued. Since this is what our ESW and UCSS contracts are/will be based on.
>> 
>> I suspect the CUWL license was used up by my userID because I had four phones "owned" by it. I deleted two of the phones and modified the other. I did a resync on ELM but no change. I did a restart of CallManager and no change. License Manager is not allowed to be restarted at GUI.
>> 
>> I need to find the Enahanced Plus user/device.
>> 
>> Does any one have any tricks? I used the CDR search by user since it shows the phones owned by a user. The user information page does not show this.
>> 
>> How long does it take Callmanager to change the request it sends to ELM?
>> 
>> Any help would be appreciated.
>> 
>> Lelio
>> 
>> 
>> 
>> 
>> Sent from my iPhone
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> 
> 
> 
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