[cisco-voip] Finesse roadmap?

[Roger Wiklund]

Hi

I'm deploying CUCM 10.5(1) and UCCX 10.5(1) for a new customer.
I decided to go with Finesse instead of CAD because CAD is ye olde.

So far so good, been playing around with the desktop layout and the
sample gadgets etc.

However I came across this page and noticed there are a few things
missing compared to CAD.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html

Because Unified CCX 10.0 is the first release of Finesse for Unified
CCX, some key features in Cisco Agent Desktop are not yet available in
Finesse. These features include:

● Direct preview outbound support
● Multiple-line handling
● Agent email
● Localization
● Agent-to-agent chat
● Some workflow events and actions
● Blind transfer
● Recent call list
● On-demand call recording

I believe 1,2 and 3 are added to 10.5(1).

However agent-to-agent chat, blind transfer and on-demand call
recording is a must, and I'm wondering when to expect finesse to be on
par with CAD.

Also I don't want to use MediaSense just to store recordings, that
might be fine with UCCE but not UCCX, it should be able to handle it
on the server as it did with CAD.

Thanks