[cisco-voip] licensing turn around time 8.6 to 10.5

[Jeremy Bresley]

2 days?  I'd be happy with 2 WEEKS from most of my interactions with 
licensing recently.  And having to get account team to escalate to get 
some of them resolved in that time frame. (CallManager/Unity and Prime 
Collaboration Assurance/Provisioning licensing issues in the last couple 
weeks, both a major headache.)

If you have current UCSS/ESW and know your contracts and have all your 
licenses that you've purchased registered and activated on the system, 
theoretically it follows their script.  If you have any unapplied 
licenses, get those fixed before you even run the utilities and open a 
case.  We purchase licenses as we bring users onto the system, so we had 
150+ purchases of licenses, some of which were 1 or 2 at a time.  Any of 
those that got missed on CUCM/UConn are lost in the process if they 
aren't in the system before you upgrade.

If you have an account team, get them involved with it and make sure you 
have records of exactly how many and what type of licenses you've 
purchased.  The LCT will downgrade everything to the lowest possible 
license.  So a user with one phone will get assigned UCL licenses even 
if you have only ever purchased a CUWL Std/Pro licenses.  Getting this 
straight with licensing has been a 6-8 week headache even before we 
began our upgrade.

If you don't have users assigned to in-use phones, try to take care of 
that on 8.6, it will save you a lot of licensing hassle once you get to 
10.5, that said, there's a very easy to run report on 10.5 to show you 
all those unassigned devices that doesn't appear to exist anywhere on 8.6.

Good luck, and remember that once you do the upgrade you have 60 days to 
get it fixed or you can't make any administrative changes.

That said, once you do get to 10.5, things like codec preference lists 
have made interop issues just go away.  Our lead VoIP guy was less 
stressed 2 days after the upgrade than he had been in months due to many 
of the weird little problems with 8.6 just going away after the 
upgrade.  Next step is to get some additional Subs built to get us where 
we need to be for our growth on the system, and hostname/certificate 
changes and to enable Expressway C/E.

Jeremy "TheBrez" Bresley
brez at brezworks.com

On 12/11/2014 5:45 PM, Josh Warcop wrote:
> I'm not sure what licensing team you're working with but there is a 
> specific migration team for Collab products. We do several upgrades 
> monthly for clients and it has never been over 24 hours. Understanding 
> everything that needs to be done prior to engaging TAC is usually the 
> fault of the engineers or client.
>
> SWSS Contract in place? If not still current  ESW/UCSS? Have you 
> verified with UCSS support?  Has LCT been submitted properly with the 
> online form? Has PUT been used properly to acquire any licensing?
>
> This can all be done in advance and within a day. If you can't get the 
> stuff via the automated methods and open a case presenting everything 
> properly is necessary to get past level 1 GLO and to migration support.
>
> Like I mentioned earlier we are never two business days beyond getting 
> ELM licensed after an upgrade.
>
> Thanks!
>
> Sent from my Windows Phone
> ------------------------------------------------------------------------
> From: Bill Talley <mailto:btalley at gmail.com>
> Sent: ?12/?11/?2014 6:36 PM
> To: Erick Wellnitz <mailto:ewellnitzvoip at gmail.com>
> Cc: cisco-voip <mailto:cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
>
> Hahahahahahahahahahaha...
>
> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 
> is laughable at best.  Licenses have to be approved by a product 
> manager and its now increased to a 10-12 business day process.   
> Luckily theres a lengthy grace period before you're locked out of 
> provisioning the servers.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.  
> Please excude my typtos.
>
> > On Dec 11, 2014, at 5:19 PM, Erick Wellnitz 
> <ewellnitzvoip at gmail.com> wrote:
> >
> > All,
> >
> > Quick question about licensing for CUCM/UCONN
> >
> > Going from 8.6 to10.5 I should be able to run the license count tool 
> and submit to licensing along with a contract number, correct?  Is 
> there usually a long turn around time or is it still a day or less?
> >

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