[cisco-voip] licensing turnaround time 8.6 to 10.5

Fri Dec 12 15:10:28 EST 2014

I have close friends that are SE’s and if there is some magical  external email address that gets a faster response from GLO then we all (partners and customers) will benefit from it.

From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com] 
Sent: Friday, December 12, 2014 2:59 PM
To: Mike; Josh Warcop; Haas, Neal; Bill Talley
Cc: cisco-voip
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

Have I been living in a cave, or has it always been the case, no pun intended, that you can view the details of any TAC case?  Can I just type in random numbers and see other peoples cases?  If not, and I hope not, else I need to start sanatizing my log files, what are you planning on doing with this guy's case number if he does give it to you?

On Fri Dec 12 2014 at 1:56:14 PM Mike <mikeeo at msn.com> wrote:

Unicast me one of your case numbers I want to see how you are getting past all the BS.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Warcop
Sent: Friday, December 12, 2014 2:28 PM
To: Mike ; 'Haas, Neal'; 'Bill Talley'

Cc: 'cisco-voip'
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

No magical powers here. I don't wait around for things to happen. 

A licensing error is still an error and the clients I work with have zero tolerance for this giant licensing banner popping up indicating they are out of compliance.

Sent from my Windows Phone

  _____  

From: Mike  <mailto:mikeeo at msn.com> 
Sent: ‎12/‎12/‎2014 11:23 AM
To: 'Haas, Neal' <mailto:nhaas at co.fresno.ca.us> ; 'Bill Talley' <mailto:btalley at gmail.com> ; 'Josh Warcop' <mailto:josh at warcop.com> 
Cc: 'cisco-voip' <mailto:cisco-voip at puck.nether.net> 
Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5

I’ve never seen it take that long once you are on the new licensing platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x

Josh must have magical powers because licensing is a nightmare.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Friday, December 12, 2014 10:20 AM
To: 'Bill Talley'; Josh Warcop
Cc: cisco-voip
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

It just took us 39 days to get our licensing for 9.1.1 to 10.5

Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Talley
Sent: Thursday, December 11, 2014 3:50 PM
To: Josh Warcop
Cc: cisco-voip
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5

I can send you a list of several SRs offline.  We provide Cisco SOs, UCSS contracts, Cisco.com usernames, LCU files and PLM license requests.  The standard response WAS 5-7 business days, but within the past two weeks the standard response has increased to 10-12 business days while awaiting approval from a product manager.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh at warcop.com> wrote:

I'm not sure what licensing team you're working with but there is a specific migration team for Collab products. We do several upgrades monthly for clients and it has never been over 24 hours. Understanding everything that needs to be done prior to engaging TAC is usually the fault of the engineers or client.

SWSS Contract in place? If not still current  ESW/UCSS? Have you verified with UCSS support?  Has LCT been submitted properly with the online form? Has PUT been used properly to acquire any licensing?

This can all be done in advance and within a day. If you can't get the stuff via the automated methods and open a case presenting everything properly is necessary to get past level 1 GLO and to migration support. 

Like I mentioned earlier we are never two business days beyond getting ELM licensed after an upgrade.

Thanks!

Sent from my Windows Phone

  _____  

From: Bill Talley <mailto:btalley at gmail.com> 
Sent: ‎12/‎11/‎2014 6:36 PM
To: Erick Wellnitz <mailto:ewellnitzvoip at gmail.com> 
Cc: cisco-voip <mailto:cisco-voip at puck.nether.net> 
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5

Hahahahahahahahahahaha...

Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best.  Licenses have to be approved by a product manager and its now increased to a 10-12 business day process.   Luckily theres a lengthy grace period before you're locked out of provisioning the servers.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:
> 
> All,
> 
> Quick question about licensing for CUCM/UCONN
> 
> Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct?  Is there usually a long turn around time or is it still a day or less?
> 
> Thanks!
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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