[cisco-voip] licensing turnaround time 8.6 to 10.5

[Erick Bergquist]

FWIW, the grace period on a 10.5 install is 180 days :)   I have 174
days left on one I installed last week.

But as Josh said, the couple I've been involved with recently have
been done within a few days if you get stuff together ahead of time
and push it up the chain to get done at time of migration if there are
issues/delays. It is a error...


On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <josh at warcop.com> wrote:
> I'm curious..
>
> Are you guys using https://survey.opinionlab.com/survey/s?s=10422 OR
>
> https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
>
> Get Other Licensing... --> Migration --> Voice Products --> And submitting
> the ELM request?
>
> Prior to all of this you need to have a separate case completed to verify
> the license count utility. This is done well in advance of the the actual
> upgrade and gives you the case # you need to reference if there are any
> questions. This case is your 'golden ticket' to getting the licensing files
> submitted.
>
> Beyond this all of my cases are escalated to Sev2 via phone.
>
> -Josh
>
> ________________________________
> From: mikeeo at msn.com
> To: avholloway+cisco-voip at gmail.com; josh at warcop.com; nhaas at co.fresno.ca.us;
> btalley at gmail.com
> CC: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
> Date: Fri, 12 Dec 2014 15:10:28 -0500
>
>
> I have close friends that are SE’s and if there is some magical  external
> email address that gets a faster response from GLO then we all (partners and
> customers) will benefit from it.
>
>
>
> From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> Sent: Friday, December 12, 2014 2:59 PM
> To: Mike; Josh Warcop; Haas, Neal; Bill Talley
> Cc: cisco-voip
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>
>
>
> Have I been living in a cave, or has it always been the case, no pun
> intended, that you can view the details of any TAC case?  Can I just type in
> random numbers and see other peoples cases?  If not, and I hope not, else I
> need to start sanatizing my log files, what are you planning on doing with
> this guy's case number if he does give it to you?
>
> On Fri Dec 12 2014 at 1:56:14 PM Mike <mikeeo at msn.com> wrote:
>
> Unicast me one of your case numbers I want to see how you are getting past
> all the BS.
>
>
>
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Josh Warcop
> Sent: Friday, December 12, 2014 2:28 PM
> To: Mike ; 'Haas, Neal'; 'Bill Talley'
>
>
> Cc: 'cisco-voip'
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>
>
>
> No magical powers here. I don't wait around for things to happen.
>
> A licensing error is still an error and the clients I work with have zero
> tolerance for this giant licensing banner popping up indicating they are out
> of compliance.
>
> Sent from my Windows Phone
>
> ________________________________
>
> From: Mike
> Sent: ‎12/‎12/‎2014 11:23 AM
> To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop'
> Cc: 'cisco-voip'
> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
>
> I’ve never seen it take that long once you are on the new licensing
> platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x
>
> Josh must have magical powers because licensing is a nightmare.
>
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Haas, Neal
> Sent: Friday, December 12, 2014 10:20 AM
> To: 'Bill Talley'; Josh Warcop
> Cc: cisco-voip
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>
> It just took us 39 days to get our licensing for 9.1.1 to 10.5
>
>
> Neal Haas
>
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Bill Talley
> Sent: Thursday, December 11, 2014 3:50 PM
> To: Josh Warcop
> Cc: cisco-voip
> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
>
> I can send you a list of several SRs offline.  We provide Cisco SOs, UCSS
> contracts, Cisco.com usernames, LCU files and PLM license requests.  The
> standard response WAS 5-7 business days, but within the past two weeks the
> standard response has increased to 10-12 business days while awaiting
> approval from a product manager.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.  Please
> excude my typtos.
>
> On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh at warcop.com> wrote:
>
> I'm not sure what licensing team you're working with but there is a specific
> migration team for Collab products. We do several upgrades monthly for
> clients and it has never been over 24 hours. Understanding everything that
> needs to be done prior to engaging TAC is usually the fault of the engineers
> or client.
>
> SWSS Contract in place? If not still current  ESW/UCSS? Have you verified
> with UCSS support?  Has LCT been submitted properly with the online form?
> Has PUT been used properly to acquire any licensing?
>
> This can all be done in advance and within a day. If you can't get the stuff
> via the automated methods and open a case presenting everything properly is
> necessary to get past level 1 GLO and to migration support.
>
> Like I mentioned earlier we are never two business days beyond getting ELM
> licensed after an upgrade.
>
> Thanks!
>
> Sent from my Windows Phone
> ________________________________
> From: Bill Talley
> Sent: ‎12/‎11/‎2014 6:36 PM
> To: Erick Wellnitz
> Cc: cisco-voip
> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
> Hahahahahahahahahahaha...
>
> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is
> laughable at best.  Licenses have to be approved by a product manager and
> its now increased to a 10-12 business day process.   Luckily theres a
> lengthy grace period before you're locked out of provisioning the servers.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.  Please
> excude my typtos.
>
>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
>> wrote:
>>
>> All,
>>
>> Quick question about licensing for CUCM/UCONN
>>
>> Going from 8.6 to10.5 I should be able to run the license count tool and
>> submit to licensing along with a contract number, correct?  Is there usually
>> a long turn around time or is it still a day or less?
>>
>> Thanks!
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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