[cisco-voip] licensing turnaround time 8.6 to 10.5

[Matthew Loraditch]

I think this pretty much comes down to Josh is escalating because of customer requirements for compliance. Once you are in Sev 2 you are going to get a fairly quick response.

He is also doing the LCU cases and spending time on the frontend verifying what his customer owns. This cuts down on some of the red tape on the backend when getting the licenses.

Most of the rest of us are living with/ok with the normal turn arounds and I know in my case not dealing with the LCU reports ahead of time. It's recommended but never been required and in my case it's more important for me to get the upgrades done than eliminate the license nag. The up to 3 week turnaround I've had to deal with is still well within the 60 day windows you  have and if the the license team doesn't accept my requests at face I can easily fit in the time for the research and documentation i need to provide for proper license issuance.

Basically we all hate licensing, but if you would like to be in compliance faster and have time do your LCUs ahead and escalate if needed. If not what we've all been seeing is the norm.



Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
Network Engineer

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________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Josh Warcop [josh at warcop.com]
Sent: Friday, December 12, 2014 5:23 PM
To: Mike ; 'Bill Talley'; 'Erick Bergquist'
Cc: 'cisco-voip'
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

Specifically ask for the "migrate to 9" team and provide the case you opened for your upgrade validity check (LCU). Once that is sent call TAC and escalate to Sev2 to cut in line. Sorry, but that bumps you down the list when I call in. 😁

Sent from my Windows Phone
________________________________
From: Mike <mailto:mikeeo at msn.com>
Sent: ‎12/‎12/‎2014 5:16 PM
To: 'Bill Talley'<mailto:btalley at gmail.com>; 'Erick Bergquist'<mailto:erickbee at gmail.com>
Cc: 'cisco-voip'<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

Every request I've submitted comes back with this:

Hi Mike,

This email is to update you on your case status. We are still waiting for our Product Managers response as we are currently experiencing high volumes. In the meantime, I will keep you updated on the status of this request.

And usually in 8-10 days I get approval.

I've never seen it turned around in 24 hrs.

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Talley
Sent: Friday, December 12, 2014 5:02 PM
To: Erick Bergquist
Cc: Mike; cisco-voip
Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5

Sounds like we're all going through the same process and it's just a matter of timing.  Josh and Erick have been submitting info up front. Though it still takes them just as long to work through licensing it sounds like it's premigration delay so it's not as impactful.  That's a viable workaround to the documented process I guess.  Thank you both for the advice.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Dec 12, 2014, at 3:22 PM, Erick Bergquist <erickbee at gmail.com> wrote:
>
> FWIW, the grace period on a 10.5 install is 180 days :)   I have 174
> days left on one I installed last week.
>
> But as Josh said, the couple I've been involved with recently have
> been done within a few days if you get stuff together ahead of time
> and push it up the chain to get done at time of migration if there are
> issues/delays. It is a error...
>
>
>> On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <josh at warcop.com> wrote:
>> I'm curious..
>>
>> Are you guys using https://survey.opinionlab.com/survey/s?s=10422 OR
>>
>> https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
>>
>> Get Other Licensing... --> Migration --> Voice Products --> And
>> submitting the ELM request?
>>
>> Prior to all of this you need to have a separate case completed to
>> verify the license count utility. This is done well in advance of the
>> the actual upgrade and gives you the case # you need to reference if
>> there are any questions. This case is your 'golden ticket' to getting
>> the licensing files submitted.
>>
>> Beyond this all of my cases are escalated to Sev2 via phone.
>>
>> -Josh
>>
>> ________________________________
>> From: mikeeo at msn.com
>> To: avholloway+cisco-voip at gmail.com; josh at warcop.com;
>> nhaas at co.fresno.ca.us; btalley at gmail.com
>> CC: cisco-voip at puck.nether.net
>> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
>> Date: Fri, 12 Dec 2014 15:10:28 -0500
>>
>>
>> I have close friends that are SE’s and if there is some magical
>> external email address that gets a faster response from GLO then we
>> all (partners and
>> customers) will benefit from it.
>>
>>
>>
>> From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
>> Sent: Friday, December 12, 2014 2:59 PM
>> To: Mike; Josh Warcop; Haas, Neal; Bill Talley
>> Cc: cisco-voip
>> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>>
>>
>>
>> Have I been living in a cave, or has it always been the case, no pun
>> intended, that you can view the details of any TAC case?  Can I just
>> type in random numbers and see other peoples cases?  If not, and I
>> hope not, else I need to start sanatizing my log files, what are you
>> planning on doing with this guy's case number if he does give it to you?
>>
>> On Fri Dec 12 2014 at 1:56:14 PM Mike <mikeeo at msn.com> wrote:
>>
>> Unicast me one of your case numbers I want to see how you are getting
>> past all the BS.
>>
>>
>>
>> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On
>> Behalf Of Josh Warcop
>> Sent: Friday, December 12, 2014 2:28 PM
>> To: Mike ; 'Haas, Neal'; 'Bill Talley'
>>
>>
>> Cc: 'cisco-voip'
>> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>>
>>
>>
>> No magical powers here. I don't wait around for things to happen.
>>
>> A licensing error is still an error and the clients I work with have
>> zero tolerance for this giant licensing banner popping up indicating
>> they are out of compliance.
>>
>> Sent from my Windows Phone
>>
>> ________________________________
>>
>> From: Mike
>> Sent: ‎12/‎12/‎2014 11:23 AM
>> To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop'
>> Cc: 'cisco-voip'
>> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
>>
>> I’ve never seen it take that long once you are on the new licensing
>> platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x
>>
>> Josh must have magical powers because licensing is a nightmare.
>>
>> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On
>> Behalf Of Haas, Neal
>> Sent: Friday, December 12, 2014 10:20 AM
>> To: 'Bill Talley'; Josh Warcop
>> Cc: cisco-voip
>> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
>>
>> It just took us 39 days to get our licensing for 9.1.1 to 10.5
>>
>>
>> Neal Haas
>>
>> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On
>> Behalf Of Bill Talley
>> Sent: Thursday, December 11, 2014 3:50 PM
>> To: Josh Warcop
>> Cc: cisco-voip
>> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
>>
>> I can send you a list of several SRs offline.  We provide Cisco SOs,
>> UCSS contracts, Cisco.com usernames, LCU files and PLM license
>> requests.  The standard response WAS 5-7 business days, but within
>> the past two weeks the standard response has increased to 10-12
>> business days while awaiting approval from a product manager.
>>
>> Sent from an Apple iOS device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>> On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh at warcop.com> wrote:
>>
>> I'm not sure what licensing team you're working with but there is a
>> specific migration team for Collab products. We do several upgrades
>> monthly for clients and it has never been over 24 hours.
>> Understanding everything that needs to be done prior to engaging TAC
>> is usually the fault of the engineers or client.
>>
>> SWSS Contract in place? If not still current  ESW/UCSS? Have you
>> verified with UCSS support?  Has LCT been submitted properly with the online form?
>> Has PUT been used properly to acquire any licensing?
>>
>> This can all be done in advance and within a day. If you can't get
>> the stuff via the automated methods and open a case presenting
>> everything properly is necessary to get past level 1 GLO and to migration support.
>>
>> Like I mentioned earlier we are never two business days beyond
>> getting ELM licensed after an upgrade.
>>
>> Thanks!
>>
>> Sent from my Windows Phone
>> ________________________________
>> From: Bill Talley
>> Sent: ‎12/‎11/‎2014 6:36 PM
>> To: Erick Wellnitz
>> Cc: cisco-voip
>> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
>> Hahahahahahahahahahaha...
>>
>> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC
>> 10 is laughable at best.  Licenses have to be approved by a product manager and
>> its now increased to a 10-12 business day process.   Luckily theres a
>> lengthy grace period before you're locked out of provisioning the servers.
>>
>> Sent from an Apple iOS device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz
>>> <ewellnitzvoip at gmail.com>
>>> wrote:
>>>
>>> All,
>>>
>>> Quick question about licensing for CUCM/UCONN
>>>
>>> Going from 8.6 to10.5 I should be able to run the license count tool
>>> and submit to licensing along with a contract number, correct?  Is
>>> there usually a long turn around time or is it still a day or less?
>>>
>>> Thanks!
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>

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