[cisco-voip] Resolved RE: Unity Connection > SIP/CUCM > SCCP Attendant Console

[Jason Aarons (AM)]

Couldn’t dial the CTI Route Point for Attendant Console which gave the problem away ☺

Found the Attendant Console > Queue had Time of Day Routing set for all hours to Transfer back to Unity Call Handler.  Thus a loop.  Fixed the Time of Day Routing.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Wednesday, December 17, 2014 12:36 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] Unity Connection > SIP/CUCM > SCCP Attendant Console


We zero out of Unity and the Attendant Console shows 1 ring then caller is gone.

About to pull Trace files.  All same region G711.

Unity Connection > CallHandler Transfer>  SIP/CUCM > CTI Route Point > CTI Port > SCCP Attendant Console Advanced 10.5> Operator alerted one ring

The end user from PSTN hear the Wait While I transfer your call then right back to the CallHandler Greeting


Unity Connection 10.5.1.10000-7
CallManager 10.5.1.11901-1
Attendant Console Advanced 10.5.10-3




itevomcid
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