[cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

[Charles Goldsmith]

>From the 10.6 docs: Unified CCX does not support concurrent use of Cisco
Finesse Desktop and Cisco Agent or Supervisor Desktop

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_011.html#UCCX_CN_D10F6AEF_00


Thought it was too good to be true, it would be handy for migrating
customers over to Finesse

On Thu, Dec 18, 2014 at 6:15 PM, Kevin Przybylowski <kevinp at advancedtsg.com>
wrote:
>
>  That’s great, will help get people off CAD and into Finesse if you can
> easily show them in their own environment.
>
>
>
> You’d think they would put this in the release notes as it’s a pretty big
> deal in the CCX world.
>
>
>
> *From:* NateCCIE [mailto:nateccie at gmail.com]
> *Sent:* Thursday, December 18, 2014 8:14 PM
> *To:* Charles Goldsmith
> *Cc:* Kevin Przybylowski; Mike; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Consolidate two separate UCCX cluster and
> migrate to 9.x
>
>
>
> 10.6 is the first last and only version that allows both to be run on the
> same server.
>
> Sent from my iPhone
>
> +1 801 718 2308
>
>
> On Dec 18, 2014, at 6:05 PM, Charles Goldsmith <wokka at justfamily.org>
> wrote:
>
>  Kevin, not supported to run them both at the same time, unless 10.6 has
> indeed changed that, I haven't perused the docs yet.
>
>
>
> On Thu, Dec 18, 2014 at 5:02 PM, Kevin Przybylowski <
> kevinp at advancedtsg.com> wrote:
>
>  Do you mean the last version?  They’ve been together the last few
> revisions.
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Mike
> *Sent:* Thursday, December 18, 2014 6:22 PM
> *To:* Josh Warcop
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Consolidate two separate UCCX cluster and
> migrate to 9.x
>
>
>
> UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that
> is the only version that will support this configuration so plan
> accordingly.
>
> Sent from my iPhone
>
>
> On Dec 18, 2014, at 3:17 PM, Josh Warcop <josh at warcop.com> wrote:
>
>   First - your target version should be the 10.6 release which is
> Communications Manager 10.5.2 and CCX 10.6.1.
>
> You merging of UCCX should also include going to Finesse and dropping CAD.
>
> If you have a non-overlapping dial plan the merging is simple. However if
> you have to do a lot of dial plan work it can be a good challenge.
>
> In this case I would support the decision to build fresh and merge into
> one new cluster. This will allow you to build new dial plans, new UCCX
> integration, and move site by site or by application.
>
> Sent from my Windows Phone
>   ------------------------------
>
> *From: *Ashwani R <ashwani at ranpise.com>
> *Sent: *‎12/‎18/‎2014 8:39 AM
> *To: *cisco-voip at puck.nether.net
> *Subject: *[cisco-voip] Consolidate two separate UCCX cluster and migrate
> to 9.x
>
> Team,
>
> I have a customer who has two separate UCCX HA cluster with their
> respective CUCM cluster (merging two companies).  They would like to merge
> both CUCM and UCCX cluster to one cluster and upgrade them to 9.x.  They
> are running CUCM version *7.1.3.10000-11* and UCCX cluster running *7.0(2)
> Build254*.  What is the best way to do this? Can they keep both
> historical data from UCCX and move them to 9.x ?  I know this is not
> possible but just want to see if anyone has done it before.  We have
> already built new 9.x CUCM and UCCX cluster with new set of IP addresses
> with blank configurations. Any help will be appreciated.
>
> Thanks,
>
> Ashwani
>
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