[cisco-voip] reporting in CUCM

[Lelio Fulgenzi]

yeah, i recall people using UCCx, but I was hoping something a bit more click and point, so we can create them on the fly with a simple SOP. i've also heard people using Unity Connection as the queuing mechanism as well, but like you said, don't think it could handle authentication. 

cheers. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Brian Meade (brmeade)" <brmeade at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Cisco VOIP" <cisco-voip at puck.nether.net>, "Shaihan Jaffrey" <schaehan at gmail.com> 
Sent: Tuesday, February 25, 2014 11:12:20 AM 
Subject: RE: [cisco-voip] reporting in CUCM 



Lelio, 

I have seen a UCCX script used for that purpose. You can also use Unity Connection to keep users on hold until a Meet-Me conference is started but I’m not sure if you could handle the authentication in there. 

Thanks, 
Brian Meade 



From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, February 25, 2014 11:06 AM 
To: Brian Meade (brmeade) 
Cc: Cisco VOIP; Shaihan Jaffrey 
Subject: Re: [cisco-voip] reporting in CUCM 


darn. i was hoping to implement a type of security code for meet-me conferences. 

but at least it will (should) work for other things. 

thanks for testing for me. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----


From: "Brian Meade (brmeade)" < brmeade at cisco.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "Cisco VOIP" < cisco-voip at puck.nether.net >, "Shaihan Jaffrey" < schaehan at gmail.com > 
Sent: Tuesday, February 25, 2014 10:58:51 AM 
Subject: RE: [cisco-voip] reporting in CUCM 
Lelio, 

So I just tried an initial test of that and it doesn’t seem to work. The calling phone just got silence and entering the CMC and pressing # didn’t allow the call to go through. 

Thanks, 
Brian Meade 



From: Lelio Fulgenzi [ mailto:lelio at uoguelph.ca ] 
Sent: Tuesday, February 25, 2014 10:46 AM 
To: Brian Meade (brmeade) 
Cc: Cisco VOIP; Shaihan Jaffrey 
Subject: Re: [cisco-voip] reporting in CUCM 


Brian, 

Do you know if an off-net incoming call will be prompted for an FAC/CMC when dialing a route pattern that is configured as so? 

Lelio 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 




From: "Brian Meade (brmeade)" < brmeade at cisco.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "Cisco VOIP" < cisco-voip at puck.nether.net >, "Shaihan Jaffrey" < schaehan at gmail.com > 
Sent: Tuesday, February 25, 2014 10:12:36 AM 
Subject: RE: [cisco-voip] reporting in CUCM 
Lelio, 

The way I usually do that is by building a SIP Trunk and just pointing it back to the same CUCM node to form the loop. It scales a bit better and requires no additional hardware. 

Brian 



From: Lelio Fulgenzi [ mailto:lelio at uoguelph.ca ] 
Sent: Tuesday, February 25, 2014 10:10 AM 
To: Brian Meade (brmeade) 
Cc: Cisco VOIP; Shaihan Jaffrey 
Subject: Re: [cisco-voip] reporting in CUCM 


Something I've considered (theorized) is using a couple of T1 ports and a cross-connect cable and specialized partitions and calling search spaces in order to implement FACs/CMCs to on-net destinations. You're limited to the 23 channels, but it should suffice. 

I'm not sure if this helps you or not, but it's an idea. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 




From: "Brian Meade (brmeade)" < brmeade at cisco.com > 
To: "Shaihan Jaffrey" < schaehan at gmail.com > 
Cc: "Cisco VOIP" < cisco-voip at puck.nether.net > 
Sent: Tuesday, February 25, 2014 9:54:06 AM 
Subject: Re: [cisco-voip] reporting in CUCM 
Shaihan, 

Unfortunately the built-in CMC functionality only allows CMCs on route patterns which limits you to just outbound calls. 

There are 3 rd party products that extend this functionality to inbound calls. 

One of these products is CallLog Premium- https://marketplace.cisco.com/catalog/products/3841 

Thanks, 
Brian 
From: Shaihan Jaffrey [ mailto:schaehan at gmail.com ] 
Sent: Tuesday, February 25, 2014 9:50 AM 
To: Brian Meade (brmeade) 
Cc: Cisco VOIP 
Subject: Re: [cisco-voip] reporting in CUCM 


HI Brian, 

Will CMC work for inbound calls. 



Regards. 



On Mon, Feb 24, 2014 at 11:44 PM, Brian Meade (brmeade) < brmeade at cisco.com > wrote: 


Shaihan, 

Your first requirement will work with UCCX and making custom not-ready codes. 

You can use Client Matter Codes in CUCM for your 2 nd requirement. 

Thanks, 
Brian 

From: cisco-voip [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Shaihan Jaffrey 
Sent: Monday, February 24, 2014 1:32 PM 
To: Cisco VOIP 
Subject: [cisco-voip] reporting in CUCM 




Can we accomplish below points in cucm: 



Reporting of users login / logout / tea break / prayer break / meeting break status (i.e. complete login-logout monthly report of each employee) 



Marking special codes in CDR against the caller and called number. A number like 1111 for status related calls, 2222 for information related calls, 3333 for complain tracking related calls etc. 



Regards. 


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