[cisco-voip] Voice mail question

[Wesley Schochet]

I would double check the CSS and all of the partitions involved.  Perhaps the incoming trunk does not have the permissions to get where it needs to go?



>>> On 11/14/2013 at 5:21 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca> wrote:


If the Voicemail is working internally would that not invoke the MTP as well?   Voice mail is functioning properly for internal calls, it is just the external calls that get the 2UC2 all circuits busy message.
 
Thanks
 
Terry
 
From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org] 
Sent: November-14-13 11:52 AM
To: Terry Oakley; cisco-voip at puck.nether.net
Subject: RE: Voice mail question
 
Make sure an MTP is being invoked on the SIP trunk to Exchange.
 
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Meade (brmeade)
Sent: Thursday, November 14, 2013 11:03 AM
To: Terry Oakley; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voice mail question
 
Terry,
 
Is the voice gateway set up as H323 or SIP?
 
CallManager SDI traces set to Detailed will most likely show you the problem.  It may be as simple as allowing offnet-to-offnet transfers under Service Parameters or may be some sort of codec issue.
 
Brian
 
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Terry Oakley
Sent: Thursday, November 14, 2013 12:16 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Voice mail question
 
Environment
 
CUCM 6.1 (Publisher and Subscriber)
VG2811 connected to two T1’s
Voicemail hosted on a 2010 Exchange server.
SIP trunk to connect/route the caller to the Exchange Server.
 
Recent changes:
We have changed our DNS IP addresses and the issue appears to have changed since then.
 
Issue:
 
External callers do not get transferred to the voicemail server but rather get a 2UC1 message saying all circuits are busy.
Internal callers do get transferred to the voicemail server and can leave voice mail.  
 
So I believe the SIP trunk in CUCM is working properly. 
Staff can access the voice mail server from their sets and change/record greetings so I believe voicemail is functioning properly.
The issue appears to be that external callers are not forwarding to the proper route.  
Doing a traceroute on the VG2811 to the IP address and DNS name of the Exchange server does show proper resolution.
 
What or where should I look to determine why external callers do not get transferred/routed to the voice mail system.   They are ringing phones but unanswered calls appear to be transferred back out to the PSTN.
 
Thanks
 
Terry
 
Terry Oakley
Telecommunication Coordinator, | Information Technology Services
100 College Blvd | Red Deer, AB T4N 5H5
Tel (403) 342-3521 | Terry.Oakley at rdc.ab.ca

 


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