[cisco-voip] SNR/Mobility Not Working for Transferred Calls with User Control

[Erick Wellnitz]

Works as expected for me on 9.1.2 with H323 gateways and PRIs.




On Tue, Jan 7, 2014 at 7:37 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  I should say it also works if just the extension is dialed on an
> internal to internal call.
>
> Sent from my iPad
>
> On Jan 7, 2014, at 8:29 PM, "Matthew Loraditch" <
> MLoraditch at heliontechnologies.com> wrote:
>
>   Remote destination doesn't ring when the call is transferred to the
> user. Receptionist is best example. (Not a CUxAC user just regular phone)
> If the users DID is called remote destination rings.
>
> Sent from my iPad
>
> On Jan 7, 2014, at 8:23 PM, "Ryan Ratliff (rratliff)" <rratliff at cisco.com>
> wrote:
>
>  Can you be more specific in what doesn't work?  The user control option
> for SNR calls wouldn't be there if it flat out didn't work.  As you noted
> it does require DTMF to get back to CUCM before the call will be cut
> through to the mobile but that should be it.
>
> -Ryan
>
>  On Jan 7, 2014, at 11:48 AM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>   We are being told by TAC this doesn’t work. The customer thinks it
> should and I frankly agree. We are insisting they provide documentation to
> prove the behavior is not a bug. They have referenced the SRND but I am not
> reading anything where it says SNR only works with Timer Control. In fact
> the user control section doesn’t list any caveats except that DTMF relay
> must be working.
>
> Anyone have any insight here? If it’s a bug that’s fine but there should
> be a bug ID.
>
>
>
> <image001.jpg>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
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