[cisco-voip] SNR/Mobility Not Working for Transferred Calls with User Control

Tue Jan 14 13:26:33 EST 2014

An easy way to test if DTMF is correct is to call into VM from outside and
see if keypresses are recognized.

On Tue, Jan 14, 2014 at 12:21 PM, Wes Sisk (wsisk) <wsisk at cisco.com> wrote:

>  What is the case number?
>
>  I'm not saying the answer is "right" yet. I will say that DTMF
> capabilities are part of caps exchange and can cause capability mismatch,
> extra media resource requests, possible resource exhaustion, and call
> failure.
>
>  -Wes
>  ------------------------------
> *From:* cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of
> Matthew Loraditch [MLoraditch at heliontechnologies.com]
> *Sent:* Friday, January 10, 2014 5:40 PM
> *To:* Matthew Loraditch; Erick Wellnitz
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] SNR/Mobility Not Working for Transferred
> Calls with User Control
>
>   Well I just had a fun 45 minute geek out with an Escalation Engineer
> who while we  had a good discussion is extremely reluctant to file a defect
> and wants to point me to the customer’s account team and a feature request
> before he files a bug.
>
>
>
> The engineer was trying to say that this Note- my emphasis in bold (from
> here
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/collab09/mobilapp.html
> )
>
> *The user control mobile voicemail avoidance method is completely
> dependent on successful relay of the DTMF tone from the remote destination
> on the mobile voice network or PSTN all the way to Unified CM. The DTMF
> tone must be sent out-of-band to Unified CM. If DTMF relay is not properly
> configured on the network and system, DTMF will not be received and all
> call legs to remote destinations relying on the user control method will be
> disconnected. The system administrator should ensure proper DTMF
> interoperation and relay across the enterprise telephony network prior to
> enabling the user control method. If DTMF cannot be effectively relayed
> from the PSTN to Unified CM, then the timer control mobile voicemail
> avoidance method should be used instead.*
>
>
>
> Is indicating that I am having a DTMF relay issue causing the calls to not
> connect to the remote destination. That is course not the case because then
> the calls direct to the extensions wouldn’t ring the remote destination
> either. He also couldn’t point me to any log file entry indicating as such.
>
> Anyway apparently I’m off to figure out this customer’s account team for
> this FY and try to have them file a request…
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Matthew Loraditch
> *Sent:* Wednesday, January 08, 2014 5:09 PM
> *To:* Erick Wellnitz
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] SNR/Mobility Not Working for Transferred
> Calls with User Control
>
>
>
> Well it seems at least we are all in agreement that the engineer we got on
> this case is off his rocker a bit.  We are still pushing him.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* Erick Wellnitz [mailto:ewellnitzvoip at gmail.com<ewellnitzvoip at gmail.com>]
>
> *Sent:* Wednesday, January 08, 2014 1:37 PM
> *To:* Matthew Loraditch
> *Cc:* Ryan Ratliff (rratliff); cisco-voip voyp list
> *Subject:* Re: [cisco-voip] SNR/Mobility Not Working for Transferred
> Calls with User Control
>
>
>
> Works as expected for me on 9.1.2 with H323 gateways and PRIs.
>
>
>
>
>
>
>
> On Tue, Jan 7, 2014 at 7:37 PM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>  I should say it also works if just the extension is dialed on an
> internal to internal call.
>
> Sent from my iPad
>
>
> On Jan 7, 2014, at 8:29 PM, "Matthew Loraditch" <
> MLoraditch at heliontechnologies.com> wrote:
>
>  Remote destination doesn't ring when the call is transferred to the
> user. Receptionist is best example. (Not a CUxAC user just regular phone)
> If the users DID is called remote destination rings.
>
> Sent from my iPad
>
>
> On Jan 7, 2014, at 8:23 PM, "Ryan Ratliff (rratliff)" <rratliff at cisco.com>
> wrote:
>
>  Can you be more specific in what doesn't work?  The user control option
> for SNR calls wouldn't be there if it flat out didn't work.  As you noted
> it does require DTMF to get back to CUCM before the call will be cut
> through to the mobile but that should be it.
>
>
>
> -Ryan
>
>
>
> On Jan 7, 2014, at 11:48 AM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>
>
> We are being told by TAC this doesn’t work. The customer thinks it should
> and I frankly agree. We are insisting they provide documentation to prove
> the behavior is not a bug. They have referenced the SRND but I am not
> reading anything where it says SNR only works with Timer Control. In fact
> the user control section doesn’t list any caveats except that DTMF relay
> must be working.
>
> Anyone have any insight here? If it’s a bug that’s fine but there should
> be a bug ID.
>
>
>
> <image001.jpg>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
> <image002.png>
>
>
>
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