[cisco-voip] ITL Files and UC Upgrades

[Andy]

If you get into problems with rolling back TAC have a tool they will 
send you which will erase ITL config on a handset list.
I have had to use this in the past with good results.

Regards

Andy

On 15/01/2014 17:35, Lelio Fulgenzi wrote:
> Thanks, I'd definitely have to consider that. What I would do, is make 
> sure to see what the factory loads are first, and if they are not our 
> default loads, re-install the default loads to update those xml files 
> accordingly. Or at least that's what I gathered I can do. Reinstalling 
> an existing file should be fine.
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------------------------------------------------
> *From: *"Adam Frankel (afrankel)" <afrankel at cisco.com>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *"cisco-voip at puck.nether.net (cisco-voip at puck.nether.net)" 
> <cisco-voip at puck.nether.net>
> *Sent: *Wednesday, January 15, 2014 11:55:16 AM
> *Subject: *RE: [cisco-voip] ITL Files and UC Upgrades
>
> A factory reset removes the ITL, but could also put you on a firmware 
> that is not a direct jump to your current Device Defaults, leaving the 
> user stuck on the older load.
>
> -- 
>
> Adam
>
> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On 
> Behalf Of *Lelio Fulgenzi
> *Sent:* Wednesday, January 15, 2014 11:04 AM
> *To:* Brian Meade (brmeade)
> *Cc:* cisco-voip at puck.nether.net (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] ITL Files and UC Upgrades
>
>
> hi Brian,
>
> I'm planning a v7 to v9 upgrade and will be looking at (and testing) 
> back out procedures. My hope is that if we need to roll back to v7, 
> using the roll back parameter will help, but in the event it doesn't 
> we'll have to manually fix things. The document you reference talks 
> about deleting the ITL files manually, but I'm wondering if performing 
> a factory reset does the same thing?
>
> My concern is that the instructions to delete the ITL file are (might 
> be) a little more complicated than a factory reset.
>
> Thoughts?
>
> Lelio
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>
> www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------------------------------------------------
>
> *From: *"Brian Meade (brmeade)" <brmeade at cisco.com 
> <mailto:brmeade at cisco.com>>
> *To: *"Dana Tong" <Dana_Tong at bridgepoint.com.au 
> <mailto:Dana_Tong at bridgepoint.com.au>>, "cisco-voip at puck.nether.net 
> (cisco-voip at puck.nether.net) 
> <mailto:cisco-voip at puck.nether.net%20%28cisco-voip at puck.nether.net%29>" <cisco-voip at puck.nether.net 
> <mailto:cisco-voip at puck.nether.net>>
> *Sent: *Wednesday, January 15, 2014 9:23:25 AM
> *Subject: *Re: [cisco-voip] ITL Files and UC Upgrades
>
> Dana,
>
> The rollback option requires all phones to be reset after changing the 
> Enterprise Parameter so that the phones can get the new blank ITL.  
> After they get the new blank ITL is when you can then move it to the 
> other cluster.  The rollback option isn't preferred since phones on 
> the old cluster will have problems with secure services such as 
> corporate directory before they are moved to the new cluster. I'd 
> suggest using the Bulk Certificate Export/Consolidate/Import option to 
> maintain 100% functionality while also allowing you to roll phones 
> back to the old cluster if something went wrong with the upgrade 
> easily.  Check out https://supportforums.cisco.com/docs/DOC-15799 for 
> more info on this.
>
> Brian
>
> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On 
> Behalf Of *Dana Tong
> *Sent:* Wednesday, January 15, 2014 12:25 AM
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
> (cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>)
> *Subject:* [cisco-voip] ITL Files and UC Upgrades
>
> Hi all,
>
> I was just testing the process for migrating handsets from an old 8.0 
> cluster on MCS hardware to new virtualised UCM.
>
> ·I set the Enterprise Parameter -- Prepare cluster for rollback to pre 
> 8.0.
>
> ·Restarted the Trust Verification Service on all nodes.
>
> ·Restarted the TFTP service on all nodes.
>
> ·Restarted my pilot handset.
>
> ·Once this was completed I changed the TFTP servers to point to the 
> new cluster and restarted the phone.
>
> ·The phone came back on the old cluster.
>
> I had to manually go in to the phone and delete the ITL file and reset 
> it again before it would register to the new cluster.
>
> Am I doing something wrong? What is the correct procedure? (I am aware 
> of other third-party applications which will do this for me).
>
>
> Cheers
>
> Dana
>
>
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