[cisco-voip] Video Greetings for Unity Cxn

[Matthew Loraditch]

So it's working now... I didn't change anything, but was going in to take a video of what was happening and it works now. I'll just assume it's good voodoo from the BU!

Now to figure out why my SIP trunks aren't sending redirecting information to Unity.



Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: Wednesday, July 23, 2014 9:49 AM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: RE: Video Greetings for Unity Cxn

Do you can an audio message that says something like "video services are unavailable" or does something happen during the call where it looks like video was going to work and then stopped working. Also, as a simpler test to make sure MediaSense is functioning. Can you setup an incoming call configuration rule on MediaSense that playback the sample video file and route a DN to it from CUCM and make sure that playback works to the phone?

+Chris
TME - MediaSense and Unity Connection

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Wednesday, July 23, 2014 7:44 AM
To: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Video Greetings for Unity Cxn

All regions have 6000kbps for Video Calls between each other.


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: Tuesday, July 22, 2014 4:42 PM
To: Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Video Greetings for Unity Cxn

What do you have for the video bandwidth from the phone region to the CUC region?

+Chris
TME - MediaSense and Unity Connection

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Tuesday, July 22, 2014 11:42 AM
To: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Video Greetings for Unity Cxn

Ucxn is running 10.5 with ES4, Media Sense is 10.5, restarted conversation  manager and tested ok after setting credentials. All tests pass.

My camera is not muted (9971).

Thanks!




Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: Tuesday, July 22, 2014 7:50 AM
To: Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Video Greetings for Unity Cxn

Hi Matthew,

Can you let me know the versions of CUC and MS you are using? Also, does the test button provide a positive result on the CUC Video Services page? Also, there are a couple items that are often missed:


1)      You have to either reboot the server or restart the Conversation Manager service after you add the video service

2)      Depending on the phone model, the video camera may be muted (not sending video to CUC). You may have to unmute the video camera before recording the video greeting.

Check those out and let me know. I also have a LUA script I need to give you to control the resolution better than regions can. I am planning on writing a whitepaper to the same effect and modifying the CUC documentation to mention the same.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Monday, July 21, 2014 8:11 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Video Greetings for Unity Cxn


Anyone played with this yet? Have a Media Sense Server, have video services setup, my account provisioned right, have a small set of ports setup on a sip trunk to my CUCM, dial the Route Pattern I have, get the video interface, get to the point where I can record, do the recording hit pound and then it fails back to audio only with an error to that effect.



Trying to find a comprehensive guide on setting this up has been lacking... some stuff in Unity Cxn docs, some stuff in media sense docs.. really cool new feature but I really wish they'd develop some complete walkthroughs for these new features.


Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140723/a4f302cd/attachment.html>