[cisco-voip] Monitoring tool or best way to monitor

[Wes Sisk (wsisk)]

Hi Michael,

I am not aware of any means of differentiating inbound and outbound in Perfmon Counters or AXL serviceability API.

-Wes

On Jun 18, 2014, at 2:39 PM, Michael Rose VOIP <rose.michael.voip at gmail.com<mailto:rose.michael.voip at gmail.com>> wrote:

Good info about pulling the information into a programming language to write a custom tool. I was thinking of this though no one in our department is a programmer. The alerts on a PRI basis might also work since we try to only send outbound on specific circuits and only overflow when required.

Can you get more granular with alerts? For example if all the outbound PRIs fill up and we start overflowing to the ones we reserve for inbounds can we tell RTMT to look at the circuit and say that we've got XX amount of outbound calls on that circuit, and alert us? Can it tell outgoing vs incoming on the alert level?


On Wed, Jun 18, 2014 at 10:40 AM, Wes Sisk (wsisk) <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote:
If MGCP you can see the calls per DS-1 (PRI / CAS) in RTMT and create alerts on the per-ds1 level but not per gateway and not in aggregate.

RTMT provides the starting point for customization. You can use ‘show risdc…’ from CLI on UCM to see the same counters. Or you can use AXL Serviceability API to poll UCM and pull the values into your programming language of choice. From there you can aggregate your sites or enterprise as necessary. You could even use AXL to push in config changes automatically.

The APIs are exposed natively. It takes a bit of programming to leverage them. Cisco partners may excel here.

-Wes

On Jun 18, 2014, at 8:25 AM, Michael Rose VOIP <rose.michael.voip at gmail.com<mailto:rose.michael.voip at gmail.com>> wrote:

My company frequently does mass meetings where one of the C level people will talk and employees will dial into a conference number. My group has to monitor gateways so that the active calls on each gateway does not exceed 80%. If it does we put up blocks via CUCM to drop the call.

What I am wondering is if there is a better way to do this. Currently what we do is split the offices among the team and each of us logs into the voice gateways and watches the active calls. How we monitor the active calls depends on the person and the size of the location. Each of us has to watch at least two gateways and we don't cover every location, just the major ones since we've got offices everywhere.

Is there a tool where we can plug in the voice gateway names and login credentials and it will just spit out active calls or number of active calls to a specific number? We've tried using RTMT but there are just so many gateways we can't monitor them all very well using that tool. I wanted to know what was out there before we try and build something on our own.

Do you guys have a better way to monitor gateway thresholds on over 11 sites with like 44 voice gateways?
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