[cisco-voip] UCCX 10.5 and CUCM 8.6(4)SU4

[Tim Smith]

Thanks Ryan

And thanks Andrew too.

No it's a fine answer, at least we have the details there and we can change plan. Better than getting stuck in between!

Cheers,

Tim

Sent from my iPhone

On 30 Jun 2014, at 11:16 pm, "Ryan LaFountain (rlafount)" <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:

Hi Tim,

CUCM 8.6(4)SU4 was originally supported with 10.0 and 10.5 but was pulled due to compatibility issues around CSCud68560. While Andrew is correct that we released a fix for 10.0 compatibility in an ES on top of 9.0(2)SU1 and 10.0(1) support is natively in UCCX 10.0(1), SU1 and 10.5, Product Management chose to pull 8.6 support with 10.0 due to the defect above and it breaking our traditional N, N-1 compatibility framework.

I know this isn't a great answer, just relaying what has been discussed over the last few weeks.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Jun 30, 2014, at 5:13 AM, Andrew Grech <agrech88 at gmail.com<mailto:agrech88 at gmail.com>> wrote:


Uccx uses different api version my upgrade path was 8-9-9ES edition, cucm 10 then tac do a fix on the es for it to work with 10. If I were u id go 8 to 9ES

On 30/06/2014 7:07 PM, "Tim Smith" <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Hi guys,

I'd recently verified on the old style UCCX compatibility matrix that latest UCCX supported integration with CUCM 8.6(4) SU4
I notice the compatibility matrix has now been updated to docwiki format, and it looks like CUCM 8.6 support has been removed from 10.0 and 10.5

Seems others have had some issues with it as follows:
https://supportforums.cisco.com/discussion/12209991/uc-cluster-upgrade-10-including-uccx-upgrade-order

Cisco employee on that thread agreed with my original research which said it was compatible.

CUCM upgrade is also planned, but we'd planned UCCX first.

So is it removed, is it temporarily removed due to bugs or real integration issues, is it coming back?

Can we please get a ruling from the contact centre judges?

Cheers,

Tim


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