[cisco-voip] Cisco SX20 Telepresence echo issue

[Sreekanth Narayanan]

Also, what's different about this device? Have you confirmed with the
customer that this is the only device that's facing the problem.
If the call in made to the device instead of from it, does the other side
still see the issue?

Sreekanth


On 30 June 2014 22:21, Ryan Ratliff (rratliff) <rratliff at cisco.com> wrote:

>  What input and output sources are being used with the SX20 and what
> version of software is it using?
>
> -Ryan
>
>  On Jun 30, 2014, at 11:47 AM, James Dust <
> james.dust at charles-stanley.co.uk> wrote:
>
>   Afternoon all,
>
>
> We have recently seen an issue with a Cisco SX20 telepresence device in
> one of our remote sites, where the person being called from it (called
> party) can hear themselves when they speak. An echo if you like.
>
>
> We have the same device in other sites and have not encountered this
> problem, so I deleted the problematic device from cucm and also performed a
> factory reset on the SX20 in a bid to resolve the problem. Unfortunately
> though this hasn’t resolved the echo problem.
>
>
> I just wanted to check on here if anyone else had seen this issue before I
> RMA the device?
>
>
> Regards
>
>
> James
>
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