[cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

Thu Mar 20 09:21:58 EDT 2014

Thanks, Ryan.  I wish that were an option.

This is not production, this is my home lab.

Im doing this to learn.

That is why I keep hammering it, even though I know that JFW works.  I want to learn what I am doing wrong.

Thank you for your time and effort

Jeff

From: Ryan Huff [mailto:rthconsultants at gmail.com]
Sent: Thursday, March 20, 2014 9:20 AM
To: Jeffrey Girard
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

Well at this point is say get a TAC case opened if it's for production

Sent from my iPhone

On Mar 20, 2014, at 9:14 AM, Jeffrey Girard <jeffrey.girard at girardinc.com<mailto:jeffrey.girard at girardinc.com>> wrote:
Replies inline….
Jeff

From: Ryan Huff [mailto:rthconsultants at gmail.com]
Sent: Wednesday, March 19, 2014 10:21 PM
To: Jeffrey Girard
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

Hmmmm ... CUPC is old tech ..... Let me fire up the not-so-way-back machine.  Device and client control almost always comes down to an ownership issue ....

1.      End User has Standard CTI Enabled privilege

Yes

2.      User owns the Client Services Framework profile
Yes

3.      User owns the actual phone (unless just a CSF user)

Yes

4.      User is associated to the DN, of the prime line on the Phone/CSF

Yes

5.      The Primary Phone field in the phone/CSF config is set to the Mac of the phone the user owns (only if there is an actual phone for the user)

Yes

6.      End User has primary extension field set to the prime line of the CSF / Phone config

Yes.  Configured in Active Directory, imported via LDAP, confirmed on End User Page

7.      For kicks, play with the end user permissions too if none of the above works, give the user all permissions and see what that does.

Assigned the user to all privilege groups.  Went to CUPS and restarted the DirSync service.  Closed out of the CUPS application and restarted.  No change.  In CUPC, I am unable to go into deskphone control mode – the option is displayed at the bottom of the window, but its greyed out.  As with yesterday, JFW work great.

So, I am baffled.

Let me know how it works out for you.

Sent from my iPad

On Mar 19, 2014, at 9:51 PM, Jeffrey Girard <jeffrey.girard at girardinc.com<mailto:jeffrey.girard at girardinc.com>> wrote:
Update –
          Well, I finally bit the bullet and stood up a MS AD domain in my lab.

          I integrated CUCM into the LDAP and imported the users from LDAP

          I also stood up a DNS server.

          I reconfigured CUPS to the new domain, joined all of the endpoint laptops to the domain, and retested.

          Same place as I was before with the deskphone mode – however, my ability to IM is fixed (as was expected).

          Using CUPS, I am not able to go into deskphone control mode.  The option box is still greyed out.

          However, I installed Jabber for Windows on the same laptops.

          In Jabber, I am able to select the option at the bottom of the window to use my deskphone for calls, and then I can move it back to the Jabber client.

          So, anyone have any ideas why CUPC refuses to let me go into deskphone control mode?

          All features and functions of the JFW work great.  No problems.

Jeff

From: Ryan Huff [mailto:rthconsultants at gmail.com]
Sent: Saturday, March 15, 2014 10:43 PM
To: Jeffrey Girard
Cc: Jason Aarons (AM); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

Is it an option to use LDAP integration? There are certain cups features that won't work with out it. In a lab environment, you can always use OpenLDAP or something like that.

Sent from my iPad

On Mar 15, 2014, at 9:11 PM, Jeffrey Girard <jeffrey.girard at girardinc.com<mailto:jeffrey.girard at girardinc.com>> wrote:
Jason –
          I appreciate your response.

          As to your first question, yes, I have setup CCMCIP.

          From my original posting

                    Application -> Legacy Clients -> CCMCIP Profile.  I created a new profile, set the Primary and Secondary CCMCIP Host to be the IP Address of the CUCM Publisher.  For Server Certification Verfication, I selected Any Certificate from the drop down.  I assigned this profile to all 4 of my users.

          When I mouse over a contact, or right click and select View Profile, there is no indication of an IM address at all.  If I select Edit Contact, I do not have the ability to enter an address into the Instant Messaging Address window.  For all of my users, I have had to manually create the contacts as I am not using LDAP integration.

          This is why Im not able to initiate a chat – but the question is – why am I not able to manually enter the IM address like I can the DN?

          Im also not using an AD domain, so under CUPS -> System -> Cluster Topology, I have entered DOMAIN.NET.SET (which I retrieved from CUCM enterprise parameters).

          Im beginning to wonder if CUPS is so dependent upon DNS and LDAP that not having them available is causing my failures.

          As for the log files, yes, I have looked into the files in CUPC8 -> Local Settings and CUPC8 -> App Data.  Under Client Services Framework -> Local Settings -> Logs, I have searched for “error” and it only matches against entries for video.

          I have not attempted any Wireshark captures yet.

------------------------------------------------------------------------------------
Dr. Jeffrey T. Girard (Jeff), PhD
Colonel, United States Army (Retired)
Senior Network Engineer / VoIP Engineer - WireMeHappy.com<http://WireMeHappy.com>
reply to: jeffrey.girard at wiremehappy.com<mailto:jeffrey.girard at wiremehappy.com>
(607)835-0406 (home office)
(845)764-1661 (mobile)
(607)835-0458 (fax)

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com]
Sent: Saturday, March 15, 2014 7:40 PM
To: Jeffrey Girard; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

In IM&P do you have a CCMCIP setup?

When you put a mouse over a contact or select the Contact Details what is the IM address?  It should match your Presence Domain.

Check the log files/Wireshark.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeffrey Girard
Sent: Friday, March 14, 2014 6:12 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

Home Lab – learning Presence

CUCM 9
CUPS 9 (not 8.6 as virtually all of the help and discussion forums, documents, etc are for)
CUPC 8.6 (3 copies running on 3 different laptops)
4 users configured in CUCM for Presence capabilities
No LDAP integration

Current status:
Presence indicators for phones works fine, no issues
3 users can log into their CUPC clients and Presence information from their own associated deskphone displays correctly (ie if User 1 takes his deskphone offhook, the CUPC for User 1 shows as “On the Phone”
Users can place phone calls with each other by typing the DN in the “Search for name or number” field

I have two different issues that I have not been able to solve all day – they may be related to each other.

The first issue:  I am unable to go into deskphone mode.  Although the checkbox is visible – it appears to be greyed out and clicking in it does nothing.
The second issue:  I am unable to start a chat session.  I highlite a contact (that I manually entered), right click, and select chat.  I get an error message that says “Failed to start conversation.  Invalid parameter”

I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 and not 9.  There is a difference in that v9 does not have the Application -> IP Phone Messenger selection.

My current configs:
CUCM
          4 application users – CUPS-AXL (with Stand CCM SuperUsers permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with Standard CTI Allow control of all devices).
          3 end users – From top to bottom, all users have passwords and digest credentials.  Under Service Settings, all users have the “Enable user for Unified CM IM and Presence” checked.  This is the replacement for the assigning license capabilities from version 8.6.  Also under Service Settings, all users have a UC Service Profile assigned.  The UC Service Profile has two UC service settings – a Presence and IM Profile and a CTI Profile.  Under Device Information – all user have been associated to two different devices (their hardphone and the CUPC client).  Under the Directory Number Association portion – each user has their own primary line selected from the drop down box.  Under the Permissions Information section - each user has Standard CCM End Users and Standard CTI Enabled permissions.
          Devices – each user has a 7960 hard phone and a CUPC.  For each device (both types) at the Device Level -> Owner User ID, Protocol Specific Information -> BLF Presence Group, SUBSCRIBE CSS are all set.  Under the line for each device (both types) – Allow control of device from CTI is checked, in the Associated Devices window is the MAC and UPC<name> of the devices, Under Users Associated with Line is the correct user
          Under System –> Application Server,  the CUP server is configured.
          Under System -> Licensing, all users and devices are licensed.  There is no Capabilities Assignment in version 9

CUPS
          Under Diagnostics -> System Troubleshooter -> all green except for the things not configured, LDAP, 3rd party, etc
          User Management -> End User -> are licensed for IM and Presence and have Microsoft RCC enabled.  They also show 2 devices
          Under Application – this is where its different from v8 to v9.
          Application -> Legacy Clients -> Settings.  I have set the TFTP server IP to the CUCM
          Application -> Legacy Clients -> CCMCIP Profile.  I created a new profile, set the Primary and Secondary CCMCIP Host to be the IP Address of the CUCM Publisher.  For Server Certification Verfication, I selected Any Certificate from the drop down.  I assigned this profile to all 4 of my users.
          Application -> Microsoft RCC settings.  Application status = on.  For Application Username and password, I have tried using CUPS-Deskphone and CUPS-CTIGW with their appropriate passwords.  There is not difference in using either one of them.  CUCM address is address of my Pub.  I assigned this Microsoft RCC service to all 4 of my users.

So, as I said, I have been working on this all day today burning my fingers and my mouse up on Google.  To no avail.

Any ideas anyone?

Jeff

itevomcid
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