[cisco-voip] Recording Proiles

[Leslie Meade]

I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues.
However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it.
Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet.


If we span the recording the call gets recorded.

Leslie

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