[cisco-voip] UCCX GUI and CLI license count differ

[Louis Koekemoer (AM)]

Hi all,

I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I should worry about it.

When I run the command " Show UCCX License" from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.

admin:show uccx license
Configured Licenses:

Package: Cisco Unified CCX Premium
IVR Port(s): 150
Cisco Unified CCX Premium Seat(s): 127
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 400
For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.

Command successful.



Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 54

Cisco Unified CCX Premium Seat(s): 27

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400


Kind regards

Louis Koekemoer
Lead Technical Consultant
Dimension Data, Canada
2680 Skymark Avenue
Suite 400
Mississauga, Ontario L4W 5L6
Office:  +1 (647) 724-2755
Mobile: +1 (289) 828-5713
EFax:   +1 (855) 817-6553
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
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