[cisco-voip] info sent to Lync for RCC

[Erick Wellnitz]

Okay.  I see what is being sent and Lync is not matching the calling number
to the address book.  From what I understand Lync uses Telephone Number
from AD as the Work telephone number displayed on the Lync contact card and
uses this as the lookup field.

What happens then is the 7 digit extension is not matched and the lookup
fails.  Is this where we would use normalization rules or is there a better
way to do this?




On Wed, May 7, 2014 at 10:13 AM, Matt Slaga (AM) <
matt.slaga at dimensiondata.com> wrote:

> Erick,
>
>
>
> Lync will perform a Reverse Number Lookup (RNL) on a dialed or received
> number against the Lync address book service, which is pulled nightly from
> AD.
>
>
>
> Your traces from CUPS will show the CSTA signaling outbound to Lync.  You
> can also perform traces on Lync to see the inbound and RNL.
>
> You will not see anything from UCM to Lync directly.
>
>
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Erick Wellnitz
> *Sent:* Wednesday, May 7, 2014 10:55 AM
> *To:* cisco-voip
> *Subject:* [cisco-voip] info sent to Lync for RCC
>
>
>
>
>
> Does anyone kow what I should be looking for to see what information gets
> passed from IM/P or CUCM to Lync for RCC?  I'm specifically looking for
> caller ID information sent to Lync.
>
>
>
> I'm sure I'm missing it or don't have th eappropriate trace turned on.
>
>
>
> Thanks!
>
>
>
> itevomcid
>
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