[cisco-voip] CUBE to VXML the prompt starts playing before call is setup

[Jason Aarons (AM)]

Customer is running UCCE with a VXML gateway that has a CUBE in front of it.

The VXML prompts start to play before the CUBE sets up the audio, so once the audio comes in the end user has missed the first 1-2 words.  Normally I tell the customer to start record the prompts with a 2 second delay before speaking.

Any ideas why the CUBE/VXML audio isn't cutting thru fast enough? Debug ccsip messages on cube/vxml.  They are using Early Offer as well.


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