[cisco-voip] Jabber contact disappears consistently

[Jason Aarons (AM)]

DirectoryURI is not yet supported on any clients.  Documentation Bug.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andrew Grech
Sent: Saturday, November 22, 2014 2:35 AM
To: Josh Warcop
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber contact disappears consistently


Could be the resource-part of the full JID changing. Use pidgin and look up the user in say pidgin and you will see username at example.com<mailto:username at example.com>\resource then move a user in the subcluster and see if it changes. Then you'll know its how cisco jabber is storing the contacts.

On Sat, Nov 22, 2014 at 6:48 AM, Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>> wrote:
Do to the bugs I've seen I have been pinning all users to a single node in the cluster and just having HA failover.

________________________________
Date: Fri, 21 Nov 2014 11:31:39 -0600
From: pav.ccie at gmail.com<mailto:pav.ccie at gmail.com>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber contact disappears consistently


We have an interesting problem on a new jabber deployment that has us stumped. Wonder if anybody else saw this.

Two jabber servers with ha enabled and balanced users. Using 10.5su1 for jabber windows and ucm/imp.

Leveraging sip directory uri as the IM scheme due to a multi forest environment with duplicate Samaccountnames across domains.

UserA contact list has userB on it. Folks can im each other without any problem. If we move userB from his imp server to another server in the same subcluster, userB disappears from userA's contact list.

Repeatable across multiple users with different userA and userB and happens every time regardless of moving them from server1 to server2 or vice versa.

Using router to router communication between nodes and default jabber-config.

Any ideas ?
Have a TAC case open but its going nowhere.



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