[cisco-voip] duplicate IP address on subscriber - hiccup - backups not all there now

[Lelio Fulgenzi]

We had an unfortunately incident where a server that we temporarily used in our cluster was turned up and cause an IP address conflict with one of our subscribers. We turned it down and worked with the TAC to resolve some CDR errors we were seeing by doing a database repair. 

Right now though, we see some backup files missing. We have a cluster of 6 subscribers, and each day, I expect 70 files. Right now, I'm missing three from the subscriber that had the duplicate IP address incident. 

    * ELM_ELM-AGENT.tar 
    * UCM_CDPAGT.tar 
    * UCM_SYSLOGAGT.tar 

I ran a "utils service list" on two servers for comparison, and other than the "Cisco Serviceability Reporter" service not running on the affected server, it's all good. 

I'll be opening a case with the TAC tomorrow, but I'm wondering if anyone has any ideas. 

Thanks, Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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